Overall sentiment in the reviews is strongly mixed, with substantive praise for front-line clinical staff and therapy services coexisting with serious, recurring operational and safety complaints. Many reviewers express deep gratitude for individual nurses, therapists, and a nurse practitioner who provided compassionate care, managed difficult cases well, and made patient stays tolerable. Those positive reports emphasize a capable therapy program (short-term rehab up to six months), moments of excellent clinical outcomes, and an on-site support structure that in some cases appears clean, respectful of resident independence, and pleasant.
Counterbalancing those positive accounts are multiple, specific, and in some cases severe negative allegations. The most alarming themes are medication-related problems (reports that a nurse stole pain medication, medication appearance was altered, and a resident experienced withdrawal) and very poor discharge practices (including at least one report of a patient being discharged to a homeless shelter and subsequent ER visits). These are not isolated minor complaints — they represent high-risk failures that reviewers flagged as causing harm and would be major red flags to prospective residents and families.
Operational and environmental concerns recur across reviews. Several reviewers describe the facility as dated, with safety hazards such as cords running along floors, overcrowded rooms (reports of four residents sharing a room), and limited closet or storage space. Accessibility issues (difficulty with wheelchair access), inconsistent provision of basic items (towels), and shower problems were also reported. While some reviewers called the facility very clean, others called it a "dump," indicating wide variability in conditions — potentially differing by unit, shift, or time period.
Staffing and responsiveness show a polarizing pattern. Numerous reviews praise specific nurses and therapists as compassionate, skilled, and caring. At the same time, several reviewers report long buzzer response times (sometimes measured in hours), staff who appear idle or unresponsive, and some individuals described as uncaring. This suggests inconsistent staffing levels, uneven staff training or morale issues, or variability between teams and shifts. One reviewer singled out a nurse named 'Karen' as positive, which reinforces the view that quality may hinge on particular staff members.
Management and administrative issues form another prominent theme. Some reviews indicate a change in ownership and leadership (new management since 2016) with stated improvements, adoption of best practices, and claims of excellent clinical outcomes under new leadership. Conversely, other reviews point to management failures: poor communication, negative discharge coordination, unpaid contractors or musicians, and unpaid payroll checks. These financial and organizational complaints suggest instability or uneven administrative practices, and they correlate with reports of service breakdowns (e.g., discharge failures).
Dining and resident life again show split perceptions. A subset of reviewers praised the food and described compassionate, pleasant experiences. Others reported that the food was "not edible." Some positive comments noted respect for resident independence, including freedom to smoke. Ancillary services such as a hairdressing room were mentioned positively by at least one reviewer. However, the divergence in comments about meals and daily living suggests inconsistent food service and resident experience.
Patterns and implications: the reviews point to pronounced variability — excellent clinical care and therapy for some residents alongside serious safety and administrative lapses for others. The most critical themes that emerge and that would warrant immediate attention are medication handling and secure medication administration, discharge planning and communication, and safety/physical plant issues (overcrowding, trip hazards, accessibility). At the same time, the facility does appear to house many skilled and compassionate clinical staff whose efforts are recognized repeatedly.
In summary, Franklin Health & Rehabilitation Center receives highly polarized feedback. Prospective residents and families should weigh the consistently positive reports about nurses and therapists and the availability of short-term rehab against the serious allegations about medication mishandling, poor discharge outcomes, safety hazards, and inconsistent facility conditions. The mix of reports about new ownership improving care alongside unresolved administrative and financial complaints suggests improvements may be uneven or still in progress. Anyone considering this facility would be well advised to tour in person, ask specific questions about medication security and discharge planning, verify staffing and response-time expectations, and seek references from recent families whose experiences match the type of care they expect.
