Overall sentiment across the review summaries is mixed but heavily weighted toward serious concerns. Multiple reviewers describe egregious lapses in basic personal care and hygiene—residents reportedly left unbathed, soiled with feces or urine, suffering from untreated fungal conditions, and experiencing rapid functional decline such as weight loss and reduced mobility. These reports are not isolated single-issue complaints but recur across summaries, indicating a pattern that many families experienced or witnessed neglectful conditions.
Staffing is a central, repeated theme. Reviewers consistently describe staff as understaffed, overworked, and underpaid, which they say leads to long response times, insufficient assistance getting residents to activities, and failure to perform routine care tasks (bathing, feeding, toileting). At the same time, several reviews specifically note that some individual staff members are wonderful or try hard despite the circumstances, creating a picture of caring employees hampered by systemic staffing shortages rather than uniformly poor individual caregivers. However, other reviewers report rude, lazy, or incompetent behavior, indicating inconsistent performance and supervision.
Facility-level issues and safety concerns appear repeatedly. Complaints include unsanitary conditions (bad smells, dirty rooms, poor resident hygiene), inadequate housekeeping, call buttons out of reach, roof leaks in the dining area, and an allegation that the building is not fire safe. Theft of personal items and missing clothing or shoes on transfer are also reported, undermining trust in security and property management. Several accounts mention long delays in pickups and transfers (one cited an 11-hour transfer), which raises additional safety and logistics concerns for families and emergency care.
Dining and clinical care quality show substantial variability. Some reviewers praise the food and report good meals, while others describe the food as nasty or uniform and not individualized. Clinically, there are reports of initial rehab services followed by deterioration—examples include rapid, significant weight loss (24 lbs in one month), infections leading to hospital transfers, and worsening mobility. These indicate inconsistency in care planning, monitoring, and follow-through. A few reviews mention COVID restrictions limiting visibility and family oversight, which may have compounded problems or delayed detection of decline.
Management and communication are frequent targets of criticism. Reviewers recount poor communication, buck-passing between staff and administration, and an administrator portrayed as incapable; one alleges donations were withheld. Families advise being highly involved and vigilant because staff and management may not proactively share information. Several reviewers explicitly state they would not recommend the facility and cite short stays during which their loved ones worsened.
Notably, there are some positive outliers. A subset of reviews praises specific staff members and reports excellent care and good food, suggesting that care quality may depend significantly on specific shifts, teams, or units. That variability means experiences can range from acceptable or good to seriously deficient. The overall pattern, however, points toward systemic problems—particularly staffing shortages, inconsistent management, and hygiene/safety failures—that have tangible negative effects on resident well-being.
In conclusion, while some staff members receive high praise and some residents may receive good care, the aggregated reviews reveal persistent, severe concerns: neglect and poor hygiene, understaffing with delayed responses, inconsistent clinical outcomes (weight loss, infections, mobility decline), safety and facility issues, theft and property mismanagement, and ineffective communication and administration. These recurring themes suggest families should exercise caution, be prepared to monitor closely, and verify staffing, safety, infection control, and transfer procedures before considering this facility for long-term care.
