The reviews present a strongly polarized picture of Hartley Nursing and Rehab. Several reviewers emphasize very positive, tangible aspects: the building is repeatedly described as clean, bright, and free of offensive odors; many reviewers praise frontline employees as friendly, pleasant, helpful, and caring; and a number of comments specifically highlight excellent or high-quality nursing care. These positive observations indicate that parts of the facility and some caregiving staff are meeting expectations for basic cleanliness and compassionate hands-on care.
Contrasting sharply with those positives are a cluster of serious management- and safety-related concerns. Multiple reviewers call out the director of nursing as incompetent and describe poor leadership and management. Complaints about overworked staff and awful morale recur across summaries; these comments often tie into reports of inconsistent or inadequate care, where residents are said to be "not getting proper care" or not taken seriously when seeking treatment. There are also alarming reports of theft of belongings, safety incidents such as falls (including an account of a fall requiring stitches), and instances where incidents were not adequately explained to families. Some reviewers go as far as calling for the facility to be shut down, reflecting a high level of distrust among certain contributors.
Workplace culture and professionalism emerge as another major theme. Several comments allege racism, bullying, and unprofessional behavior by staff, and specific calls for firing licensed practical nurses (LPNs) appear in the summaries. These cultural and conduct concerns are likely tied to the reported low morale and leadership failures, and together they may help explain why experiences at the facility appear so inconsistent. The phrase "not home, trying to meet medical needs" suggests that while medical aspects may be addressed at least some of the time, the facility does not necessarily provide a homelike atmosphere or comprehensive resident-centered experience.
Notably, some categories commonly reviewed in senior living feedback—such as dining quality, specific activity programming, and therapy/service details—are absent or not mentioned in the provided summaries. That lack of information means those areas remain unclear from these reviews alone. The most prominent patterns are: (1) consistent praise for cleanliness and many frontline staff members; and (2) persistent, serious concerns about management, safety, and workplace culture that produce widely divergent experiences for residents and families.
Overall impression: reviews indicate a facility with strengths in physical upkeep and many individual caregivers, but with potentially systemic problems at the management and supervisory levels that lead to inconsistent care and occasional serious safety and conduct issues. The mixed nature of the feedback suggests variability across shifts, units, or staff teams. Anyone evaluating Hartley Nursing and Rehab should take both sides into account, seek recent state inspection reports, ask for details about incident reporting and staff turnover, and conduct in-person visits focusing on management responsiveness and safety protocols in addition to observing frontline caregiving and cleanliness.
