Overall sentiment about Audubon Retirement Village is highly polarized. Many reviews praise the staff, social activities, comfortable rooms, and positive rehab outcomes, while a substantial number of reviews describe serious care and safety concerns including neglect, understaffing, wound-care issues, and unprofessional behavior. The volume and severity of negative accounts are significant enough to create clear patterns that prospective residents and families should investigate closely.
Care quality and resident safety are the most contested themes. Multiple reviewers allege understaffing that leads to slow responses to call bells, neglect, and in at least one account the deliberate forcing of residents to soil themselves; other reviews claim diapers caused injuries and that wound care was inadequate. Conversely, several families report excellent, compassionate care and successful rehabilitation experiences. This suggests inconsistent care quality—some residents receive attentive and effective clinical and rehab services while others experience lapses that potentially threaten safety and dignity.
Staff behavior and management receive mixed but critical attention. Numerous reviews describe staff as friendly, welcoming, caring, and professional; some credit staff for helping family members significantly and recommend the facility. At the same time, there are serious complaints of unprofessional conduct, including rude or foul attitudes toward family members and even an allegation of pouring cold water on a resident. Several reports express distrust of management or corporate practices, and a few reviewers specifically praise recent ownership or management changes (noting relief that prior managers left), while others say management instability continues to be a problem.
Facilities and environment are similarly mixed. Positive comments include comfortable rooms and an attractive building; other reviewers cite old or dilapidated beds, a loud intercom, and ineffective renovations that did not improve resident comfort. Dining and daily life appear inconsistent across reviews: some residents and families praise the food and an active calendar of activities and engagement, whereas others describe cold meals and coffee, little or no activities, and poor meal quality.
Administrative issues and communications are recurrent concerns. Reviews reference admission denials without clear reasons, mishandling of insurance, and poor communication from staff or management. Several reviewers explicitly question the accuracy of star ratings or online reviews, implying they may not reflect actual conditions. There are also reports of premature discharge or promised rehabilitation services not being delivered, which raises concerns about care planning and transitions.
Taken together, the reviews portray a facility with significant variability in resident experience. Positive reports emphasize compassionate caregivers, good engagement, and successful rehab outcomes; negative reports highlight systemic problems—staffing shortages, lapses in basic care and wound management, inconsistent dining and activities, and problematic administrative practices. For someone considering Audubon Retirement Village, these mixed signals suggest it is essential to perform an in-person assessment focused on: observed staffing levels (including nights and weekends), response times to call bells, wound-care and diapering protocols, dining services during a mealtime visit, evidence of activity engagement, clarity of communication about admissions and insurance, and direct conversations with current residents and family members. Reviewing recent inspection reports, complaint histories, and speaking with facility leadership about staffing ratios and care plans would also help clarify whether the facility can consistently meet a prospective resident’s needs.
