Promise Skilled Nursing Facility of Overland Park

    6505 W 103rd St, Overland Park, KS, 66212
    2.4 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Filthy facility neglect medication errors

    I placed my loved one here and it was a nightmare. From the outside it looks nice, but inside it was filthy with a constant urine smell, trash and urinals left on the floor, rude and unresponsive staff, and chronic short-staffing. Medication errors, 40-minute bathroom delays, and glaring neglect resulted in him being found unconscious and intubated; administration offered vague, unaccountable responses. A few therapists and wound-care nurses were excellent, but overall the care was incompetent, indifferent, and unsafe - do not bring your loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    2.44 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.6
    • Meals

      1.0
    • Amenities

      2.4
    • Value

      2.4

    Pros

    • Professional staff
    • Compassionate and kind caregivers
    • Excellent wound care
    • Effective physical therapy (PT)
    • Strong hospital and skilled-nursing teamwork
    • Director of nursing praised
    • Makes patients feel relaxed and at home
    • Documented wound improvements
    • Keeps some residents clean and healthy
    • Good outward appearance noted by outside physicians
    • Recommended and highly praised by some families

    Cons

    • Chaotic and disorganized care
    • Neglectful care and reports of abuse
    • Staff appear overworked and short-staffed
    • Indifferent or unprofessional staff behavior
    • Poor communication with families
    • Missed or delayed therapy sessions
    • Delays or failures in hygiene assistance
    • Medication schedule delays and alleged medication errors
    • Vague administration responses and lack of accountability
    • Serious safety incidents (unconscious resident, intubation)
    • Food and tray mishandling
    • Facility smells (urine) and reports of filth
    • Delayed bathroom assistance and sanitary lapses (urinal left, garbage on floor)
    • Distrust of staff and safety concerns from families
    • Conflicting reviews about overall competence and care quality

    Summary review

    Overall sentiment in these reviews is highly polarized, with a strong split between reports of exemplary, attentive care and deeply troubling accounts of neglect, safety lapses, and unprofessional conduct. Several reviewers enthusiastically praised specific clinical strengths—especially wound care, effective physical therapy, positive hospital-to-nursing coordination, and leadership by the director of nursing—saying residents felt relaxed, clean, and were improving under the facility’s care. Conversely, a substantial portion of the reviews describe systemic problems: chaotic operations, overwhelmed staff, and incidents that families characterize as neglectful or dangerous.

    Care quality shows a sharp divergence in experiences. On the positive side, reviewers highlight excellent wound management, daily wound improvement, and helpful, effective PT that contributes to resident recovery. Those reviewers report that clinicians work well with hospital teams and that outside physicians noted a good appearance and competent clinical care in some cases. On the negative side, many reviewers describe missed or delayed therapy sessions, failures in basic hygiene assistance (including long waits for bathroom help and missed hygiene care), medication schedule delays and at least one allegation of medication overdose. Some reports recount severe adverse events: dropped food trays, a resident found unconscious and later intubated, a colostomy bag incident, and even allegations that neglect contributed to a death. These reports raise substantive concerns about both routine care reliability and episodic patient safety.

    Staff behavior and management practices are recurring themes. Several reviews describe staff as overworked, short-staffed, indifferent, rude, or unprofessional; families report poor responsiveness and a lack of compassion in some interactions. At the same time, other reviewers explicitly call staff “wonderful,” “compassionate,” and “highly recommended,” and single out a top director of nursing and specific staff members for praise. Administrative communication is criticized by multiple families as vague and lacking accountability when incidents occur, which compounds frustration and distrust. The contrast suggests variability in individual staff performance and/or inconsistency across shifts or units.

    Facility condition and basic comforts also draw mixed comments. Multiple reviewers note unpleasant odors (urine smell), filthy conditions, garbage and medical supplies left on the floor, and incidents such as trays being mishandled or a urinal left out for hours. These issues feed into criticisms about sanitation and dignity of care. Conversely, some reviews state the facility presented well to outside clinicians and that certain residents were kept clean and healthy. This again points to inconsistent standards or uneven application of housekeeping and infection-control practices.

    A notable pattern is the strong emotional tone in many of the negative reviews—words like "nightmare," "disgusting," and "zero stars"—and specific warnings from families urging others not to send loved ones here. These reviews emphasize distrust of staff, safety fears, and the impression that families use the facility only as a last resort. Conversely, other families describe the place as a blessing and highly recommend it. The coexistence of glowing endorsements and dire warnings suggests that experiences vary widely by unit, staff on duty, or timing, and that individual accounts may reflect isolated successes or failures rather than uniform facility performance.

    In summary, the reviews collectively present a facility with notable strengths in wound care, rehabilitation (PT), and some highly praised staff and leadership, but also with serious, recurring complaints about neglect, staffing shortages, communication failures, hygiene lapses, and dangerous incidents. The dominant and most serious concerns are safety-related (unconscious resident, intubation, alleged medication problems), poor sanitation, and a perceived lack of accountability from administration. Prospective residents and families should weigh these polarizing experiences carefully, seek specifics about staffing ratios, clinical oversight, wound-care protocols, incident reporting, and recent inspection results, and, if possible, visit in person and speak with current families to evaluate consistency of care.

    Location

    Map showing location of Promise Skilled Nursing Facility of Overland Park

    About Promise Skilled Nursing Facility of Overland Park

    Promise Skilled Nursing Facility of Overland Park is a skilled nursing facility with 21 licensed beds and is part of the Fundamental healthcare system, and you'll find it sits right in Overland Park and does both short-term rehab and long-term care, where they help people with dementia, Alzheimer's, stroke recovery, heart surgeries, pulmonary conditions, and just the tougher parts of getting older. The staff's around all day and all night, and they handle skilled nursing, physical therapy, occupational therapy, speech therapy, and take care of people who need help moving, bathing, and getting dressed, and they even do special therapies like peritoneal dialysis and nutritional analysis, plus they'll handle antibiotics and manage medications, giving people help with walking, transfers, and daily needs. The rooms come in private or shared options, and everything's already furnished, so you'll see comfortable spaces where people gather, with a dining room that offers all-day, restaurant-style meals, including choices for allergies and diabetes, and they do housekeeping, laundry-even dry cleaning. There's a barber and salon, pleasant walking paths, gardens, and plenty of quiet places to visit. Residents can take part in arts and crafts, movie nights, and community-sponsored activities, while both family and resident councils meet to talk things over and try to make things a little better for everyone. The staff focuses on giving polite, respectful care, and health care professionals work together to make individualized plans, so each person gets exactly what they need, and there's always a watchful eye for emergencies with a call system and regular supervision. Residents can come for a short stay after surgery, for longer help if memory problems get harder, or to get stronger after a hospital stay, and Medicare and Medicaid are accepted, so folks have options. The facility keeps a home-like, comfortable feel, and people tend to mention the staff's experience, the careful monitoring, rehabilitation, and a tradition of treating residents with dignity and compassion, with a 3.3-star average over 8 reviews-not the very top, but steady enough to show they've earned a decent reputation in the area.

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