Overall sentiment across the reviews is mixed but consistent around several clear themes: the facility demonstrates strong clinical and rehabilitative capabilities in some areas, particularly with compassionate Alzheimer’s care on the 3rd floor and effective physical therapy programs that have produced measurable mobility improvements. Multiple reviewers praised nurses and other caregivers for kindness, respect, and individualized attention; families appreciated regular phone updates, successful COVID precautions, responsiveness to physician orders, and staff who know residents’ routines and safety risks. The building is noted as clean in several comments, rooms are furnished and tidy, and the location is convenient.
However, these positives are tempered by repeated operational and staffing concerns. Understaffing is a prominent and recurring issue (one review specifically mentions only two nurses on shift), which reviewers link directly to slow or long call-bell response times, residents being left unattended in wheelchairs for hours, and instances of neglect such as delayed or improper diapering. Several comments describe staff behavior problems on particular units — especially the 2nd floor — where nurses were characterized as rude, unprofessional, or disengaged (frequently on their phones and not assisting CNAs). There are also reports of residents lingering at the nurses' station late into the night (until 3 a.m.), which raises questions about supervision and nighttime staffing.
Floor-to-floor variability is a notable pattern. The 3rd-floor Alzheimer’s care is repeatedly singled out for very positive, family-like treatment and strong supervision, whereas the 2nd-floor nursing staff receive criticism for attitude and neglect. The 1st floor is mentioned positively for cleanliness. This unevenness suggests that experience can depend heavily on unit assignment and which staff are on duty.
Facility condition and services present a mixed picture. Several reviewers find the exterior pleasant and the rooms clean and furnished, but others call the interior outdated. Dining is a clear area of dissatisfaction for at least one reviewer who labeled the food "barely edible." Billing and administration also drew criticism: concerns about high charges and a perception that the administrator is uncaring or unresponsive appeared in negative accounts. Conversely, administrative communication around therapy and COVID updates earned appreciation from families who received regular calls about progress and status.
In summary, Alden Valley Ridge Rehab & Health Care Center appears to offer strong rehabilitative services, compassionate Alzheimer’s care on at least one unit, and many staff who are caring and effective. At the same time, persistent staffing shortages, inconsistent staff professionalism across units, care delays, and occasional neglect have led to serious negative experiences for some residents and families. Prospective residents and families should weigh the facility’s demonstrated clinical strengths (especially physical therapy and 3rd-floor memory care) against reports of understaffing, variable staff behavior, dining/care quality concerns, and management issues. If considering placement, ask specific questions about staffing levels for the intended unit and shifts, recent incident reports or care audits, dining menus, billing practices, and opportunities to meet unit staff to assess fit and consistency of care.
