Overall sentiment in the reviews for Solaris HealthCare Windermere is highly mixed, with clear clusters of strong praise for therapy and many individual staff members contrasted against serious and recurring complaints about responsiveness, cleanliness, management, and safety. Numerous reviewers describe outstanding rehabilitation outcomes: physical therapy, occupational therapy, and speech therapy are repeatedly called "excellent" and credited with helping patients regain mobility and independence. Multiple reviewers singled out individual therapists, CNAs and nurses (Cartaline, Desiree, Stacy, Christina, Bob the administrator, Rebecca the activities director, Dana Pace, and others) as compassionate, professional, and effective. When care is good, reviewers note warm, personalized touches (timely pain medication, individualized meals, milk & cookies, family-oriented activities), a clean attractive facility with pleasant outdoor spaces, private spacious rooms with en-suite bathrooms, robust activity programming, laundry service with fresh linens, and safe bathroom features like grab bars. Admissions staff and care coordinators are described as welcoming and helpful by several families, and some discharges and hospital transfers were handled smoothly.
Counterbalancing these positive reports are frequent and serious concerns about staffing reliability, professional behavior, and safety. A persistent theme is delayed or unresponsive care, particularly nights and weekends: call lights unanswered, long waits for assistance, and reports of nurses being difficult to reach or occupied with personal phone use. Several reviewers reported rude or condescending staff members, a lack of empathy, and instances where family members were treated poorly by front-desk or clinical staff. Multiple accounts cite medication errors, pharmacy delays, and nurses failing to review notes — examples that raise clinical-safety concerns and the need for close monitoring of medication administration.
A subset of reviews allege severe neglect and unethical behavior: residents reportedly left sitting in waste, bedsores ignored, lack of routine hygiene, and even claims of manipulated or falsified medical records. There are a few reports linking neglect to delayed emergency care and at least one report of a resident death followed by a hospital transfer; these are alarming outlier-level complaints that reviewers felt strongly about. Infection control also appears inconsistent — reviewers reported a COVID outbreak, improper mask use, dirty PPE carts, and gown shortages. Such infection-control lapses, combined with staffing/supply concerns, suggest risk during communicable-disease events.
Facility condition and housekeeping receive mixed feedback. Many reviewers praise the attractive, well-kept public spaces, safe showers, and fresh linens. Others describe maintenance problems and inconsistent cleanliness: non-working A/C units or portable units used in rooms, musty odors, dated or uncomfortable beds, wall scratches and dents, and TV problems. Food and dining are also mixed — several reviewers praise tasty, varied meals and a pretty dining room, while others say food quality needs improvement. Cost sensitivity appears once (example: $280/day) and may factor into family expectations.
Management and communication show a split pattern. Some reviewers praise an engaged administrator who follows up, while others say leadership is absent, slow to act, or hard to reach (especially nights). Front-desk and social work communication were flagged as problematic in certain reviews. Staffing shortages and mismanagement of supplies were mentioned as reasons for lower standards in some accounts, while other families felt management and staff were attentive and compassionate. This variability suggests inconsistent leadership presence and uneven adherence to facility protocols across shifts.
In summary, Solaris HealthCare Windermere demonstrates notable strengths in rehabilitative services, many compassionate individual caregivers, and appealing facility features and activities that make it a very positive experience for many patients and families. At the same time, there are repeated and significant concerns about nighttime/weekend responsiveness, occasional unprofessional behavior, medication and safety lapses, infection-control issues, and inconsistent housekeeping and maintenance. These divergent experiences indicate strong pockets of high-quality care alongside systemic areas that may need targeted improvement: staffing coverage and supervision during off-hours, medication-safety processes, infection-control compliance, housekeeping and maintenance consistency, and stronger, more consistent administrative oversight and communication. Prospective residents and families should weigh the facility's strong therapy and activity offerings and the names of highly praised staff against reports of sporadic neglect and management lapses; visiting in person, asking about staffing levels at night/weekends, clarification on medication/pharmacy procedures, and confirming infection-control policies and complaint-resolution procedures may help assess whether the facility is a reliable fit for an individual’s needs.
