Ocoee Health Care Center is a facility that offers nursing home services in the area. The center hosted a well-organized and entertaining Mother's Day Event, complete with delicious snacks and a beautiful cake. The Activities Director, Ruthie, and employee Latoya received high praise for their exceptional service and care towards attendees. The facility itself is described as clean and accommodating, with friendly staff who are attentive to residents' needs.
Visitors noted the professionalism and knowledge of the staff, particularly Isaiah, who provided excellent customer service and a thorough facility tour. Patients and their families complimented the therapy staff for their expertise and the nursing staff for their kindness and attentiveness. The cleanliness of the facility, quality of food, and overall friendliness of the staff were also highlighted as positive aspects of Ocoee Health Care Center.
However, there were some areas of improvement mentioned by reviewers. One visitor noted a lingering urine smell in certain hallways and raised concerns about the frequency of nurse check-ins with patients. Another reviewer expressed dissatisfaction with the LPNs' lack of competence and compassionate care towards residents. Additionally, the facility received a Medicare rating of 2 out of 5 stars, indicating some areas of concern related to quality of care.
Despite these criticisms, it is important to approach reviews and ratings with caution, as individual experiences can vary widely. Staff turnover rates were not available for the facility, but it is generally understood that lower turnover rates can contribute to better continuity of care for residents. Overall, Ocoee Health Care Center appears to strive for a positive and supportive environment for their residents, with room for growth and improvement.