Overall sentiment in the reviews is mixed, with clear strengths in individual caregiver performance and dining/options contrasted by recurring operational and facility-level problems. Several reviewers emphasize that clinical staff — nurses and certified nursing assistants (CNAs) — can be knowledgeable, respectful, and attentive, and some families report personalized care and staff who go out of their way to obtain results from physicians. There are also standout individual mentions (for example, Samantha and a therapist named Lewis) that suggest some employees deliver consistently positive experiences.
Care quality and staffing show a split pattern. Positive reports note responsive care and capable clinical staff; however, multiple reviewers raise concerns about understaffing, frequent daily staff changes, and high turnover. These operational issues appear to drive many negative experiences: slow call-light responses, lack of coordination among caregivers, language barriers that impede communication, and reports of inattentiveness. A few reviewers allege more serious problems such as inappropriate handling of residents. This inconsistency suggests that care experience can vary widely depending on which staff are on duty and that reliability is an important issue to probe further.
Facility condition and safety are another area of mixed feedback. Some reviewers say areas like floors are shiny and clean, while others report dirty or filthy conditions and specific issues such as rust stains in sinks and unstable chairs. Reviewers describe the facility as older and “not top of the line,” which aligns with the cited maintenance and cleanliness variability. Safety concerns (unstable chairs, alleged manhandling) and questions about infection/COVID policies were also mentioned and should be considered by prospective families.
Dining and nutrition are similarly contradictory across reports. Several reviewers praise the food — calling it top-notch with new daily menus, customizable options, off-menu requests accommodated, and a variety of local and regional offerings. In contrast, other reviewers report poorly prepared or cold meals and inadequate meal assistance (notably no on-site food cutting for residents who require it). This split suggests the dining experience can be excellent for some residents but unreliable for others, likely influenced by staffing and service consistency.
Activities and therapy offerings appear available but uneven. Positive notes include regular in-house entertainment (singers, dancers, bingo), local outings, and monthly special events, plus some outdoor space (a gazebo). On the other hand, several reviewers describe limited activity frequency (bingo only a couple times a week), pressured participation despite individual limits, and only occasional physical therapy — with at least one reviewer indicating that rehab placement at this facility may have been chosen due to a lack of better options. Overall, programming exists but may not meet expectations for variety, frequency, or individualized accommodation.
Management, policies, and overall consistency emerge as central themes: the facility can deliver high-quality, personalized care and good meals under certain conditions, but inconsistent staffing, apparent communication gaps, maintenance/cleanliness variability, and occasional safety or policy concerns reduce reliability. The most consistent positive themes are capable clinical staff when present and a robust dining menu when executed; the most consistent negatives are staffing shortfalls, cleanliness and maintenance issues, and inconsistency in daily operations.
For anyone evaluating this facility, the reviews suggest it is important to: tour the building to assess cleanliness and maintenance; ask about staff-to-resident ratios, typical staff turnover, and language capabilities; observe meal service and ask for a menu tasting or sample; inquire about how meal assistance is provided; clarify therapy schedules and rehab resources; and discuss infection-control/COVID policies and incident-reporting procedures. The mixed reviews indicate that experiences can vary substantially by unit, shift, and staff on duty, so targeted questions and multiple visits at different times of day will help form a clearer picture of expected care and services.
