Overall sentiment across the review summaries is highly mixed, ranging from strong praise for specific staff members and therapy services to serious and repeated allegations of neglect, unsafe care, and poor communication. Several reviewers described positive, even excellent, experiences centered on effective physical therapy, caring CNAs, and a clean, organized environment that eased transitions from hospital to rehab. These positive reports emphasize attentive staff who know residents by name and, in some cases, high-quality food and an accommodating, rehab-focused approach.
However, an equal or larger number of reviews report troubling patterns. The most consistent negative themes are poor communication with families and caregivers, nursing staff unresponsiveness (including unanswered call bells), and variability in the quality of care depending on shift or individual staff member. Multiple accounts describe basic personal care failures — residents not bathed or showered, sheets not changed, and assistance with toileting or bathroom needs not provided as ordered. Some reviews assert that patients were left on the floor or unattended for long periods, and at least one family reported an amputee with dementia being neglected. These reports point to potentially serious lapses in day-to-day caregiving.
Safety and clinical concerns appear repeatedly: medication errors, critical orders not carried out, oxygen not hooked up for sleep, and wounds treated without informing caregivers. There are allegations of lost braces and stolen clothing at discharge, and at least one report of a discharge that families considered unsafe. Several reviewers attributed hospital readmissions to inadequate care while at the facility. Short-staffing and insufficient qualified nursing assistants are mentioned as likely contributors to these lapses. Reviewers also describe administrative shortcomings: poor follow-up, unreturned phone calls, after-hours unavailability, and slow or ineffective discharge planning and patient teaching.
Facility issues were reported inconsistently but seriously in some cases — extended periods without hot water and reports of pest evidence (rat droppings) and foul odors. Cleanliness is a polarizing topic: while some reviews describe the facility as clean and organized, others report dirty conditions and a negative atmosphere. Dining received mixed feedback; some reviewers praised the food as excellent, while others called it horrid. Therapy services likewise vary in quality and frequency — some residents received excellent PT, while others reported therapy occurring only rarely.
Staff behavior and culture show wide variability. Several reviews single out wonderful, compassionate CNAs and nurses who provided top-notch care, while others describe staff as rude, disrespectful, or even abusive. There are specific mentions of poor attitudes from physical therapy and rehab staff in some cases, contrasted with high praise for PT from other families. This inconsistency suggests uneven training, supervision, or staffing stability. Families repeatedly note frustration with after-hours coverage and an inability to reach administrators or clinical staff when issues arise.
Taken together, these reviews indicate that Apple Rehab Coccomo can deliver very good short-term, rehab-focused care under the right circumstances — particularly when experienced, attentive staff are on duty — but it also has recurring, serious weaknesses that have resulted in neglect, safety incidents, and major family dissatisfaction. The patterns most frequently cited are communication failures, staffing shortages, inconsistent nursing care, medication and discharge errors, and occasional facility maintenance/cleanliness problems. Prospective families should weigh the positive reports of strong PT and caring aides against the documented risks, verify current staffing and supervision levels, and closely monitor care, especially for vulnerable residents or long-term placements.
