Overall impression Reviews of Center At Centennial are highly mixed and polarized. Many reviewers praise the facility’s physical environment, rehabilitation services, and specific staff members, reporting excellent therapy-driven recoveries and a comfortable, hotel-like atmosphere. At the same time a substantial number of reviews describe inconsistent nursing care, understaffing, dangerous lapses in clinical oversight, dietary mismanagement, and poor responsiveness. The net impression is that the facility can deliver outstanding rehabilitation and select excellent customer service experiences, but these positives coexist with recurring systemic problems that have serious clinical and safety implications for some residents.
Care quality and clinical outcomes A dominant positive theme is the strength of the rehabilitation departments (PT, OT, speech). Multiple reviews describe large, well-equipped rehab spaces and highly effective therapists who produce measurable recovery, with some reviewers saying therapy care was better than what they experienced in hospital. Several families credited the therapy teams with returning loved ones to independence. Conversely, nursing care is frequently cited as inconsistent or inadequate. Complaints include rough CNAs, nurses who do not listen or follow through, long response times to requests, infrequent physician visits, and lapses in clinical communication (for example, poor coordination regarding oxygen or pain medications). More serious clinical concerns were reported in several reviews — untreated or poorly managed constipation leading to vomiting, unmonitored diabetic/low-sodium diets, wound care that wasn’t performed leading to infection, and cases where patients deteriorated (including pneumonia and reports of death). These contrast with accounts that clinical needs were met promptly and comprehensively for complex patients. The pattern suggests strong clinical capability in therapy and some nursing teams, but inconsistent execution and vulnerable points when staffing or communication fail.
Staffing, responsiveness, and culture Staff quality and culture emerge as highly variable. Many reviewers singled out individual employees (Moses, Ron, Sam, Rachel, and others) for exemplary, caring service. Several reviews describe attentive, kind, professional, and motivated aides and nurses who checked frequently and answered call buttons quickly. At the same time a large number of comments document understaffing, overworked CNAs and nurses, long waits for assistance, missed showers or infrequent bathing, and a sense that some staff are rushed or indifferent. Reports of nights and weekends with reduced staffing, no PT/OT coverage, and call buttons out of reach amplify safety concerns. Multiple reviewers advise that families need to be strong advocates because replies from staff vary and management responses may be uneven.
Dining and dietary management Dining experiences are split. Some reviewers praise five-star or outstanding food, head-chef interactions, and proper dietitian oversight matching prescribed diets. Other reviewers describe severe issues: late meals, omitted items (no milk, no sugar), meals served cold, missing beverages and condiments, and kitchen-staff communication failures. More alarmingly, several reports indicate that dietary restrictions (diabetes, low sodium) were ignored or miscommunicated between nursing and kitchen, creating potential medical risk. This inconsistency again points to communication and process problems that affect clinical safety as well as satisfaction.
Facilities, housekeeping, and activities The facility’s physical attributes are strong in many reviews: spacious, bright, clean rooms, large accessible bathrooms, attractive surroundings, sunroom and puzzle areas, and pet-friendly lobbies. Many families appreciated housekeeping and a sterile, well-kept environment on admission or during some stays. However, housekeeping shortages and inconsistent cleaning appear repeatedly — some rooms initially clean later became dirty and bandages were not changed. Activity programming is frequently praised as engaging and diverse, with holiday events, games, and strong social offerings; a smaller subset reported cuts to activities or fees for participation, reducing satisfaction.
Management, communication, and billing Several reviews identify problems with communication and management response. Reports include delays or failures in communication between doctors and nursing staff, poor coordination with the kitchen, and inconsistent updates to families. A few reviewers raised concerns about billing practices, being pressured to pay for days beyond expected timelines, or feeling rushed into transfers. At least one family chose to transfer their loved one to another facility after unsatisfactory care. Positive notes include reviewers who experienced clear care and discharge planning and family reassurance from counselors.
Safety, adverse outcomes, and notable risks There are repeated and serious safety-related complaints: alleged neglect, falls, injuries during care (reports of broken rib, shoulder, hip), wound-care lapses resulting in infection, and failure to respect dietary needs leading to medical risk. Some reviewers used very strong language (e.g., referring to the facility as a “death trap”) to describe their experiences. While not universal, these red-flag reports are frequent enough to be a significant pattern and warrant attention for prospective residents and families.
Patterns and practical advice for families The dominant pattern is variability: the facility can be excellent in rehab, activities, and certain staff interactions, yet inconsistent in nursing, dietary management, housekeeping, and safety practices when understaffed or poorly coordinated. If considering Center At Centennial, families should verify current staffing levels (especially for nights and weekends), confirm protocols for dietary needs and wound care, ask about physician coverage and communication processes, and request details about call-light response expectations. Visiting during different shifts to observe staffing and responsiveness, asking for references from recent families, and clarifying billing/transfer policies are prudent.
Bottom line Center At Centennial has many strengths — notably rehabilitation services, attractive facilities, and some highly dedicated caregivers — that lead to excellent outcomes for many residents. However, a significant portion of reviews report serious, recurrent problems with nursing consistency, responsiveness, dietary safety, housekeeping, and management communication. These issues have led to adverse clinical events for some residents. Prospective residents and families should weigh the strong therapy and facility attributes against the reported variability and take concrete steps to verify current practices and protections before admission.
