The reviews for Clearwater Healthcare Center present a strongly mixed but clearly patterned picture: many families and residents report excellent, compassionate care and successful rehabilitation outcomes, while a significant subset describe serious lapses in basic care, communication, and safety. Positive reviews repeatedly emphasize professional nursing and CNA staff who are caring, patient, and attentive; standout employees are named frequently and praised for going above and beyond. The facility’s therapy programs (physical and occupational therapy) receive consistently favorable comments for restoring strength and enabling discharges home. Multiple reviewers highlight the recently renovated, clean environment, comfortable rooms, pleasant smell, orderly grounds, and generally good meals with weekly menus — all factors that make many residents and families feel confident and comfortable leaving loved ones there.
However, a substantial number of reviews report systemic problems that cannot be ignored. The most frequent negatives are unresponsiveness to call bells, long response times (reports of 30–35 minutes and in some cases many hours), and short-staffing that leaves residents waiting for basic hygiene, toileting, or medication. Several reports describe neglected showers for weeks, delayed or missed diaper changes resulting in residents sitting in soiled diapers or feces, and incidents of diaper rash and skin breakdown. Relatedly, reviewers reported bedsores and inadequate wound care, missed or late breathing treatments, and medication mishandling — including medications not sent at discharge — which in at least some cases led to hospitalization. These are safety-critical problems that appear repeatedly across reviews.
Cleanliness and maintenance feedback is polarized. Many reviews praise the renovated, clean facility and calming environment, yet multiple accounts cite serious hygiene problems in specific rooms or bathrooms: cockroaches in patient bedrooms, mildew around windows, dirty floors, broken furniture, and insufficient upkeep. These contrasting reports suggest variability by unit, staff shift, or time period. Likewise, staff quality is inconsistent: while many caregivers are described as nurturing and skilled, others are characterized as rushed, uncaring, or even abusive. Several reviewers allege cover-ups, poor administrative accountability, and money-driven priorities. There are also specific mentions of a large deficiency report (18-page evaluation noted, December 2024) and formal complaints to state authorities, which corroborate that some issues have been significant enough to attract regulatory attention.
Communication and management performance also vary widely. Some families praise administrators and social services staff (Eddy, Iva, and others are cited positively) for listening, coordinating care, and providing resources like Medi-Cal assistance. Conversely, many reviewers report difficulty reaching nurses, case managers, or administrators by phone; complaints about the phone system include long hold times, transfers that go unanswered, calls hung up, and no callbacks. Several negative experiences involve poor coordination of transportation or an apparent refusal to initiate hospital transfers when requested. This inconsistency in leadership and responsiveness appears to be a central factor: when managers and social services are actively involved, families report positive experiences; when oversight is lacking, problems compound.
Dining and daily-living assistance are another mixed area. Numerous reviewers enjoy the food and appreciate customizable menus, while a minority report undercooked meals or insufficient feeding assistance (no help cutting meat for those who cannot self-feed), contributing to weight loss in vulnerable residents. Personal item management has lapses — examples include glasses being misplaced for weeks — indicating weaknesses in tracking and handoff procedures. Staffing pressure is often worse on weekends, and some reviews indicate that certain shifts or departments are particularly prone to slower service or inattentive behavior.
Overall sentiment: Clearwater Healthcare Center appears capable of providing excellent, rehabilitative, and compassionate care, particularly when experienced and communicative staff and administrators are on duty. At the same time, there are recurring, serious criticisms centered on responsiveness, consistency, hygiene, and medication/safety practices. These are not isolated small complaints but repeated themes that have, in some cases, resulted in harm or regulatory intervention.
Recommendation and considerations for families: If you are evaluating this facility, weigh the strong positive experiences with the documented risks. Ask facility leadership about staffing ratios, nurse-call response time targets, recent deficiency reports and corrective actions (including details on the December 2024 findings), infection control and pest management protocols, medication reconciliation at discharge, and how they ensure consistency across shifts. Request the names of primary contacts (nurse manager, social worker) and escalation procedures if calls are unanswered. During tours and initial placement, observe cleanliness in patient rooms and bathrooms, check for current residents’ satisfaction, and consider arranging frequent initial visits or an advocate to monitor care, especially for high-risk patients. The center can be an excellent rehabilitation option with many devoted staff, but families should remain vigilant and confirm that safeguards are in place to prevent the types of neglect and communication breakdowns described in multiple reviews.
