Empress Care Center is a dedicated community that values the safety and well-being of its residents, staff, and visitors. They have implemented strict infection control measures in accordance with guidelines from county, state, and federal agencies, including the CDC. The facility is transparent about its COVID-19 status, promptly notifying residents and their representatives of any confirmed cases or symptoms. Essential personnel are required to follow precautions to prevent the spread of infections and protect the vulnerable population they serve.
The team at Empress Care Center works closely with public health officials to ensure they are up to date on the latest protocols and guidelines. In the event of a positive case, the facility follows strict protocols to test and isolate affected individuals, whether they are residents or staff members. The safety and comfort of residents, families, and friends are of the utmost importance, and the facility aims to keep everyone connected during these challenging times.
Discharged residents can request copies of their medical records through a simple process that includes completing an Authorization for Release of Personal Health Information form. The facility takes measures to verify the identity of individuals requesting medical records and charges standardized fees for copying and mailing records. The Medical Records Department operates during regular business hours and is closed on weekends and holidays, ensuring that requests are processed in a timely manner.
Empress Care Center values the importance of family and friends in the emotional and physical well-being of their residents. While maintaining a commitment to following public health guidelines, the facility strives to keep residents connected with their loved ones. The team at Empress Care Center is dedicated to providing the highest quality of care and support to their residents, ensuring their safety and well-being at all times.