Overall impression: The reviews for Haven Post Acute are highly polarized, showing a pattern of sharply divided experiences. Many families and residents praise individual caregivers — particularly certain nurses, CNAs, therapists, and activity staff — for compassion, effective therapy, and personalized attention. At the same time, a substantial number of reviews describe serious and repeated failures in basic care, safety, sanitation, and administration. The mix of strong positive anecdotes and severe negative allegations suggests inconsistent performance across shifts, departments, and individual staff members.
Care quality and clinical concerns: A recurrent and troubling theme is inadequate clinical care and safety risks. Multiple reviewers reported neglectful practices: delayed or missed responses to call lights, under- or overmedication, delayed pain control, and medication administration without clear information. Several accounts describe serious adverse outcomes: falls (including one that resulted in head injury and subsequent death according to a reviewer), bedsores that worsened to infection, and alleged poor wound care. There are also reports that essential safety measures were missing or inconsistent — for example, lack of bed rails, lowered beds with only landing mats, and claims that IVs or feeding equipment were not handled properly (a feeding tube reportedly found on the floor in one review). These reports indicate a potential pattern of lapses in nursing practice and supervision, especially when combined with complaints about inadequate doctor visits and delayed or refused hospital transfers.
Staffing, professionalism, and communication: Staffing levels and staff professionalism are highly variable in the reviews. Many reviewers singled out individual staff members for praise — named RNs, LVNs, CNAs, therapists, and reception staff received positive mention for being kind, hardworking, responsive, and instrumental in rehabilitation. Conversely, other reviews emphasize rude, uncooperative, or vindictive behavior from staff and administration, with one social worker (named Teresa) repeatedly criticized. There are multiple allegations of staff on personal phones, inattentiveness, and even threats to call adult protective services or removal of residents' phones. Communication problems extend to billing discrepancies, poor coordination of dialysis and other pickups, and inconsistent information given to families. Several reviewers reported that belongings arrived with residents but were later missing; some families had to involve hospitals to confirm possessions were sent — indicating breakdowns in admissions, inventory, and discharge processes.
Facilities, cleanliness, and amenities: Reviews about the physical environment are mixed but lean negative when aggregated. Numerous reviewers reported unsanitary conditions and persistent urine odor, along with specific upsetting observations (e.g., soiled bedding replaced with makeshift items, urine-soaked areas). Other reviewers, however, described the building as clean, rooms as comfortable, and the courtyard and sunroom as pleasant family spaces. The facility appears older in several accounts, with comments about maintenance, small parking, and a cramped layout. Dining received mixed comments as well: some reviewers praised well-balanced and excellent meals, while others found food cold or low quality. Activity programming is frequently praised when present — arts and crafts, bingo, dominoes, and personalized encouragement by activity staff were noted positively in many accounts.
Belongings, property management, and trust issues: A significant and recurring complaint concerns lost or stolen personal items. Wallets, clothing, wheelchairs, hearing aids, and other possessions are reported missing or delayed; in some cases families accused staff of theft or purposeful misplacement. These incidents compound families' distrust, particularly when combined with billing disputes and poor communication from administration.
Patterns and variability: The dominant pattern across reviews is inconsistency. Multiple reviewers explicitly contrast caring frontline staff (nurses, CNAs, therapists) with problematic mid-level staff and administration. Positive reports often emphasize individual employees or small teams who provided excellent, attentive care; negative reports typically describe systemic problems — understaffing, poor training or supervision, unsafe practices, and administrative unresponsiveness. The extremes range from “excellent rehab and caring staff” to “horrific neglect, theft, and safety failures,” which suggests that experience at this facility can vary dramatically depending on timing, staffing, and the individuals involved.
Management, accountability, and recommended actions: Reviews raise questions about leadership, staff training, and oversight. Repeated complaints about a particular social worker, billing and transfer issues, and inconsistent enforcement of care standards point to gaps in management and clinical governance. Several reviewers called for regulatory attention or closure; others reported improvements under new management. For families considering Haven Post Acute, the reviews indicate the importance of careful oversight: verify staffing levels and incident histories, ask for documented care plans, confirm possession inventories at admission, and establish clear communication contacts (including backup contacts and escalation paths). If evaluating current placement, families should monitor wound care, fall prevention measures, medication administration, response times to call lights, and personal-property handling closely.
Bottom line: Haven Post Acute elicits deeply mixed reactions. There are clearly compassionate, skilled staff and successful rehabilitation stories, but there are also multiple and serious allegations of neglect, unsafe care, poor sanitation, lost belongings, and administrative failures. These polarizing reports mean prospective residents and families should proceed with caution: conduct in-person tours, ask specific, documented questions about clinical protocols and staffing, get references or examples of recent improvements, and remain vigilant about patient safety and property management if choosing this facility.
