Overall sentiment: Reviews for Community Extended Care of Montclair are highly polarized. A substantial portion of reviewers praise the staff, therapy services and rehabilitation outcomes, describing the facility as a place where loved ones received attentive, compassionate care and returned home with measurable improvements. Simultaneously, a significant number of reviews raise serious concerns about safety, cleanliness, communication, and facility condition. The result is a mixed but strongly split portrait: families either report excellent, near-family-level care and strong therapy outcomes, or they report neglectful care, unsafe incidents and unacceptable facility conditions.
Staff and caregiving quality: One of the clearest positive themes is the frequency with which individual staff members and clinical teams are singled out for exceptional care. Multiple reviewers name physical therapists (Joy, Raul, Ruben, Noah and others), CNAs and nurses (Patty, Stephanie, Rosalind, Tasha, Viviana, Emmanuel, Christine, Joe) and administrators (Bryce Baker, Melissa, Delia, Mia) who provided responsive, compassionate and hands-on care. Many accounts describe quick responses to call buttons, one-on-one CNA time, proactive wound and respiratory care, and an overall family-like approach. These reviewers credit the staff and therapy teams with meaningful rehabilitation progress—examples include statements that a patient would leave walking and strong therapy-driven mobility training. Social work, activities coordinators and front desk staff also receive frequent praise for being helpful, directive and efficient.
Clinical safety and concerning incidents: Offsetting the positive clinical reports are several very serious safety- and quality-related complaints. Multiple reviews allege neglect, delayed responses to calls, and safety incidents including falls and at least one account of a patient transferred to the hospital with blood clots and low blood pressure. There are allegations of inappropriate clinical practices (overmedication, improper diapering), damaged or missing possessions, and claims of premature discharge. Some families expressed intent to pursue legal action or to file complaints with state regulators or the BBB. These accounts suggest inconsistent clinical oversight and substantial variability in the safety of care patients receive depending on shift, unit or individual staff on duty.
Facility condition and cleanliness: Reviewers diverge sharply on facility condition. Many describe the facility as impeccably maintained, spotless, tastefully decorated and homelike. However, an equally large set of reviewers report dilapidated conditions — broken cabinets and doors, dust, urine odors, dirty sheets, and general filth. There are multiple mentions of temperature control problems (rooms hot in summer, cold at night), difficulty with privacy because of shared rooms and triple-occupancy, and overcrowding with desks and patients in hallways. The contradiction between
