Overall sentiment across the review summaries is highly mixed and polarized. Several reviews praise individual staff members and departments—particularly the rehab therapists and the activities program led by a dedicated director named Patty—while a significant number of reviews raise serious concerns about cleanliness, safety, staffing, and the quality of nursing care. The facility appears to be in transition (new management and a rebranding to Harvest Crossing Post Acute, plus reported upgrades like new TVs and nurse call buttons), and reviewers interpret these changes differently: some see them as positive steps, while others feel they do not yet address deeper operational problems.
Care quality is reported as inconsistent. Multiple reviewers commend certain RNs, therapists, and hospice collaboration, noting compassionate care in some cases and praise for the rehab department. At the same time, there are repeated allegations of poor-quality care: slow response times, understaffing, medication errors, physical mishandling (for example being pushed after surgery), and even accounts of abuse or neglect. Several reviews describe severe adverse events including sudden transfers to hospital, an alleged electrical shock, and at least one reported death after transfer—these incidents have generated strong distrust among some families and are notable red flags in the dataset.
Staffing and staff behavior emerge as a major theme. Reports describe mixed attentiveness across shifts—friendly and engaged RNs and therapists contrasted with CNAs who may have language barriers, inconsistent skills, or appear disengaged. High turnover and understaffing are cited as likely contributors to slow responses and lapses in care. Positive mentions of staff kindness and a Nursing Director who listens indicate that good personnel and leadership exist, but these positives are not uniformly experienced by all residents or families.
Facility condition and infection control are recurring concerns. Several reviewers describe the building as older with maintenance issues (problems with heat, curtains, locks, exposed pipes, empty beds in hallways). Cleanliness complaints are frequent and detailed: dirty rooms and bathrooms, cobwebs, floors that appear not to be regularly mopped, and foul odors. Infection control lapses are explicitly mentioned—COVID patients roaming the facility and poor sign-in/sign-out processes—which compounds safety concerns. These environmental and infection-control problems are presented alongside the reported clinical incidents, intensifying reviewer alarm about resident safety.
Activities and therapy are consistently cited as strengths. The activity department is singled out as “top,” with engaging programs and a director who is described as dedicated and friendly. Rehab therapists receive multiple positive mentions, suggesting that therapeutic and social programming can be high quality even when other areas are problematic. Hospice collaboration is also viewed favorably in some accounts, and several reviewers explicitly recommend the facility based on compassionate care they witnessed.
Management and trust issues form another solid thread. While there is evidence of leadership engagement—such as a Nursing Director taking family concerns seriously and the presence of new management pursuing upgrades—many reviewers express frustration with perceived lazy or uncaring management and raise pricing concerns. The coexistence of earnest staff efforts and systemic problems (cleaning, staffing, safety protocols) leads to a pattern where families report widely varying experiences: some highly positive and others strongly negative, including descriptions like “worst I’ve seen.”
In summary, the facility shows clear strengths in therapy services and activities and has members of staff and leadership who are described as compassionate and responsive. However, numerous and repeated complaints about cleanliness, infection control, staffing consistency, safety hazards, medication or handling errors, and even severe adverse events create substantial concerns. The aggregate picture is one of a facility attempting improvements under new management but still facing significant operational and safety challenges. Prospective residents and families should weigh the positive reports about therapy and activities against the serious negative reports, and if considering placement should ask about recent incidents, staffing levels, infection-control policies, maintenance plans, and what specific changes have resulted from the rebranding and management transition.
