Overall sentiment in the reviews for Fortuna Rehabilitation And Wellness Center is mixed but polarized: many reviewers praise the direct-care staff and rehabilitation services, while others report serious problems with the facility environment, management, and communication. The most consistent strengths cited are related to hands-on caregivers and therapy — CNAs, physical therapists, and occupational therapists are repeatedly described as hardworking, kind, and effective. Multiple reviewers credited PT/OT with measurable improvement for residents and expressed gratitude for compassionate, attentive care. Admissions experiences are frequently described as welcoming and efficient, with staff helping families settle residents quickly and with sensitivity.
At the same time, there are a number of serious and recurring concerns. Several reviews describe severe environmental and cleanliness problems: lack of functioning air conditioning leading to intolerable heat, dirty rooms or linens, hair left in bathrooms, and even reports of bed springs protruding through bedding. Some reviewers claim housekeeping only acted after state inspectors visited. The building itself is described by multiple reviewers as old and dated, which accentuates complaints about comfort and safety. These facility complaints are among the most alarming and were raised alongside calls by a few reviewers that the facility should be closed — a sign of highly negative individual experiences rather than the consensus.
Staff and management feedback is mixed and appears to vary by role and shift. Many reviewers singled out CNAs as compassionate, hands-on, and the backbone of day-to-day resident care. Conversely, several reviewers reported rude or uncaring behavior from LVNs, nurse practitioners, or certain managers, and described confusing role boundaries and inconsistent leadership. There are allegations of poor working conditions for staff, frequent use of travel nurses/aides, and at least one claim that an employee was fired for 'doing their job.' Those reports suggest high turnover or morale problems that could affect continuity of care. Communication problems are also a frequent theme: families wrote about slow or unresponsive communication, delays in important information, and even property loss without adequate follow-up.
Dining and activities are described inconsistently. A number of reviews called food 'ok' or noted pleasant events (for example, a pizza night), and dietary staff were praised by some. Other reviewers called the food terrible. Activity references are sparse but include positive notes about family involvement and pet visits, which some families appreciated. Operationally, the facility has adopted some useful technologies and process improvements that reviewers noticed positively — for example, a sign-in kiosk, a photo-scanner replacement for paper logs, and a temperature-check device — and these were contrasted favorably against more manual procedures.
Notable patterns and tensions: the reviews present a sharp contrast between strong praise for frontline caregivers and therapy staff and serious critiques of facility conditions, some clinical leadership, and management responsiveness. Experiences appear inconsistent — many families reported feeling that residents were safe, comfortable, and well cared for, while others reported neglect, threats to discharge, or unaddressed property loss. A few reviews introduced broader contextual complaints (e.g., allegations of local racism), which are serious but isolated in this dataset. The combination of high praise for therapists and CNAs with multiple reports of environmental and managerial failures suggests variability by unit, shift, or time period.
In sum, Fortuna Rehabilitation And Wellness Center shows clear strengths in rehabilitation services and compassion among direct-care staff, which many families valued highly. However, repeated and severe complaints about air conditioning, cleanliness, building condition, inconsistent management, and communication warrant caution. Prospective residents and families should weigh the positive reports of therapy outcomes and caregiver compassion against the environmental and administrative concerns documented by multiple reviewers. If possible, visiting in person, asking about recent state inspection results, and checking which units or shifts have the most positive feedback may help provide a clearer, up-to-date picture before admission.
