Overall sentiment across the reviews is mixed but trending negative, with a large number of specific and recurring concerns about staffing, cleanliness, medical responsiveness, and management. Several reviewers describe caring, friendly individual staff members and cite pleasant aspects of the facility such as a lovely dining room, good coffee, outdoor fresh air, and — in some accounts — an engaged activities director and an on-duty nurse. However, many more reviews report systemic problems that affect resident care and safety.
Care quality and safety are among the most frequently cited issues. Multiple reviewers report low staffing levels and short-handed shifts, with only one LPN on duty at times. These staffing shortages are linked to inconsistent personal care routines (showers, dressing and meal assistance), cancelled or unavailable activities (movement classes, puzzles), and lack of dining room supervision. Reviewers also describe slow responses to call pendants, delays or failures to address medical needs, improper medication handling or ordering, and instances where no ambulance or doctor was called after a serious event. There are reports that doctors rarely follow up after emergency room visits. Together, these comments raise concerns about reliability of medical oversight and timeliness of emergency response.
Cleanliness and housekeeping are another recurring negative theme. Several reviews mention infrequent housekeeping, consistently filthy rooms, dirty toilets, overflowing waste, and shortages of supplies such as toilet paper and paper towels. Lack of regular bathroom maintenance and visible sanitation issues are emphasized repeatedly, suggesting a pattern rather than isolated incidents. Reviewers also note that meal presentation may look good, but basic dining hygiene (for example, wiping residents’ hands before meals) is sometimes skipped due to insufficient staffing.
Staff behavior and supervision draw polarized comments. Some reviewers praise individual caregivers as attentive and responsive and report that management listens to concerns in those cases. Conversely, many others report rude front-desk staff, staff drama, fake politeness, disrespect toward residents and employees, and allegations of wrongful termination. Several reviews call out specific administrative staff by name for poor conduct. There are also repeated mentions of poor supervision and inadequate oversight overall — for example, administrative staff not listening to concerns and high turnover in leadership positions like the executive director.
Management, policies, and finances are additional areas of complaint. Reviewers note significant monthly fees (one cited $7,250) and abrupt rate increases (one reported a $600 monthly raise with only two months’ notice), prompting some to consider relocating to more affordable options. There are reports of declining occupancy, which may intersect with the other operational issues. Visitation policy enforcement has also been controversial: some visitors reported being denied access over mask exemptions or being required to show proof of an exemption, and recounted rude interactions when attempting to visit.
Despite the many negative accounts, the presence of positive reviews indicates that experiences can vary by shift, unit, or timeframe. A subset of reviewers described ample staffing, an engaged activities director, responsive administration, and attentive care — suggesting pockets of good practice within the community. However, the volume and specificity of the negative reports (especially those that touch on resident safety, medical response, and sanitation) outweigh the positive comments and indicate systemic challenges rather than solely isolated personnel issues.
In summary, the reviews paint a facility with attractive elements (pleasant dining space, outdoor air, some kind and attentive staff) but also significant and recurring operational problems: understaffing, inconsistent personal care and activities, cleanliness lapses, medical and emergency-response concerns, management turnover and poor communication, and contentious policies around visitation and staffing. Prospective residents and families should weigh these reports carefully, seek up-to-date information about staffing ratios, medical oversight, housekeeping schedules, management stability, and recent inspection records, and tour the facility multiple times (including meal times and activity periods) to see current conditions firsthand before making placement decisions.
