Overall sentiment across the reviews is strongly positive, with frequent praise for the caring, compassionate nature of the staff and the facility’s clear focus on memory-care. Many reviewers emphasize that the staff treat residents with dignity and respect, know residents by name, and provide individualized, family-oriented care. The presence of 24/7 licensed nursing (RN/LVN) and memory-care trained personnel is commonly cited, as is the facility’s commitment to safety protocols and COVID-era precautions. Multiple families reported smooth move-ins, consistent communication, and a sense of reassurance and peace of mind after placing a loved one there.
Facilities and atmosphere are repeatedly described as new, clean, and hotel-like—bright common areas, well-kept grounds, and a peaceful patio with landscaping and a waterfall are recurring positives. Room options are generally viewed favorably: many mention large, roomy bedrooms and tasteful décor. The property offers multiple communal spaces (two dining rooms, TV rooms, beauty parlor) and is noted for indoor/outdoor walkability. Reviewers also appreciate practical services included in the monthly rate, such as meals and snacks, laundry care, basic furniture and bedding, and the ability to personalize rooms with personal items.
Dining and activities receive frequent commendation. Many residents enjoy the meals, and several reviewers note a “master chef” or high-quality food service; families can dine with residents for a modest charge. There is a broad range of programming — music, painting, bingo, exercise classes, worship music, guest performers, cooking demonstrations, and outings — and staff are praised for encouraging participation at residents’ ability levels. Activities, trips, and pet-friendliness (a resident cat mentioned) contribute to an engaged, resort-like feel for many residents. However, some families flagged inconsistent meal quality and portioning concerns in memory-care dining, and a few residents who are picky eaters were harder to satisfy.
Care quality and medical supports are strong themes: many reviewers specifically cite responsive nursing care, on-site medication distribution, in-house medical services (podiatry, physical therapy, immunizations), and coordination with outside providers, including hospice. Several comments point to staff going “above and beyond,” being patient, and taking a genuine interest in residents. Conversely, there are critical and serious safety-related concerns in a minority of reviews: reports include falls resulting in bruising or skin tears, at least one reported clothing theft, and at least one family’s claim of inadequate supervision or management denial. These contrasting accounts indicate generally good safety and responsiveness but with isolated, potentially severe lapses that families should investigate during tours and intake.
Operational and fit-related patterns emerge in the feedback. Many reviewers found the facility a great match for memory-care needs — certified staff, secure environment, and family engagement — but several noted it was not the right fit for higher-functioning residents or for people who prefer brighter, more active atmospheres. Room configuration issues are noted: some units lack in-room showers and rely on centralized shower facilities down the hall, and companion rooms (double occupancy) can feel awkward or less private. A few reviewers mentioned the building felt sparse in amenities despite being new, and some found the atmosphere depressing or reported weak staff interaction in isolated instances.
Management and communication receive mostly positive marks for being helpful, informative, and responsive, including named staff (director, front desk) praised for guided tours and thorough answers. Yet there are mixed reports: while many families speak highly of leadership and frequent updates, a smaller number reported denial or poor handling of incidents and less proactive care. Prescription handling by an off-site pharmacy (Pharmerica) is called out in a few reports; while medication distribution is performed by on-site nurses, families may want to clarify pharmacy workflows. Cost and financial concerns are mentioned by some as a limiting factor.
In summary, Cedarbrook Memory Care Community is portrayed by the majority of reviewers as a clean, modern, and well-staffed memory-care community with strong nursing presence, compassionate employees, varied programming, and family-friendly policies. The most consistent strengths are staff compassion and competence, facility cleanliness and design, and the breadth of activities and supports for memory-care residents. The primary areas for caution are isolated safety incidents and potential lapses in supervision or incident handling, some inconsistencies in meal service/portioning for memory-care, the configuration of certain rooms (shared showers, companion room awkwardness), and mixed reports about management responsiveness in a minority of cases. Prospective families should tour in person, ask about supervision and incident reporting protocols, verify medication and pharmacy processes, confirm room layouts (private vs. companion, in-room shower availability), and discuss specific dietary or activity needs to assess fit for their loved one.
