Overall sentiment across the reviews is strongly mixed, with clear and repeated praise for certain staff and programs but also serious, recurring allegations of neglect, theft, and unsafe hiring practices. Several reviewers described highly positive experiences: an active activities program (carnival games, game day), a social, home-like atmosphere where residents make friends, and clinical staff who are hardworking, attentive, and in some cases exceptional. The director of nursing and some nurses receive explicit commendation, and a number of long-term residents report improvement and a positive quality of life — "back home," "a roof over my head," and welcoming reopening to about 200 residents were noted as strengths of the facility.
Counterbalancing those positives are multiple, consistent reports of severe problems that raise safety, quality-of-care, and management concerns. The most alarming complaints include alleged neglect leading to extreme weight loss (one review cites a 30-pound loss in three months), lack of basic hygiene care (no haircuts for three months), missing bedding (no sheets or blankets), repeated falls (one resident said they fell eight times), and reported movement of residents without clear rationale. Several reviews describe clothing and personal items being lost or stolen — including family photos — and snacks being taken. Laundry and personal belonging management appears to be an ongoing issue (dirty or missing clothes). These reports suggest failures in day-to-day care, supervision, and property management that could materially affect resident wellbeing.
Staffing and management issues emerge as a major theme. While some staff and clinicians are described as excellent, other reviews allege unprofessional conduct and even criminal behaviors among employees. Specific concerns mentioned include hiring people with past drug use, criminal histories, or questionable licensure; reviewers explicitly raised worries about drug testing, background checks, and nurses' licensing status, and suggested a risk to medication administration. Many reviewers call out an unresponsive administrator and report no meaningful accountability or compensation after incidents. The activities director drew praise in one review, but management responsiveness overall is portrayed as inadequate, with at least one commenter stating the administrator should be fired. These mixed reports indicate inconsistent leadership and variable staff competency and conduct across shifts or departments.
Care for residents with memory impairment is another area flagged for concern. Reviewers expressed that staff may lack adequate training or professionalism to safely and compassionately care for memory-impaired residents, describing poor hands-on care and insufficient specialized attention. This, combined with reports of falls and missing belongings, indicates gaps in supervision and dementia-specific practices. On the other hand, several reviewers noted hard-working clinical staff who provide extra care and are readily available, which suggests that quality may depend heavily on which staff members are on duty or particular units within the facility.
Facility and operational conditions are also mixed. Some reviewers enjoy the surroundings and community feeling, and the facility is described as able to welcome residents back after reopening. At the same time, ongoing cosmetic renovations were mentioned and may be disruptive to residents. Basic supply issues (sheets, blankets) and personal care supplies appear to be inconsistent, which combined with theft and laundry problems contributes to a perception of neglect for personal dignity and comfort.
Taken together, the reviews paint a polarized picture: Parkway Health & Rehab appears capable of delivering a supportive, engaging environment with committed and skilled clinicians in places, but there are multiple, serious allegations that demand attention — neglect-related outcomes, repeated falls, missing/stolen belongings, potential unsafe hiring and credentialing practices, and poor management accountability. The pattern suggests inconsistent standards of care and oversight rather than uniformly good or uniformly bad performance. Prospective residents and families should seek specific answers from management about staff screening and training, incident reporting and resolution processes, fall prevention protocols, laundry/property safeguards, dementia care staffing and training, and what steps the facility has taken to address the theft and administrator responsiveness concerns noted in multiple reviews. Likewise, the facility would benefit from a focused review and remedial plan addressing the most serious allegations (weight loss, falls, theft, and management responsiveness) while preserving and reinforcing the strengths praised by reviewers (activities, clinical champions, and social environment).
