Overall sentiment across the reviews is deeply mixed, with a clear split between families and residents who praise the facility’s staff, meals, and some clean, comfortable living spaces, and others who report severe problems including neglect, medical errors, and poor management. Positive comments focus on caring and attentive frontline staff, pleasant dining areas, private rooms (some with private baths and large sunny windows), and availability of outings, church trips, and activities. Several reviewers describe the facility as clean and well-maintained in certain areas, with helpful admissions staff and reasonable pricing in some cases. There are also multiple positive references to home-like apartment or duplex units and amenities such as exercise equipment, library and internet access.
However, the negative reports are substantial and, in some cases, alarming. Multiple reviews allege serious clinical errors (improper medication administration, oxygen over-administration leading to seizure and ICU admission) and claim that complaints about declining weight and care needs were ignored. There are repeated accounts of poor hygiene management — persistent urine odors, soiled utility rooms, laundry left undone for weeks, and reports that residents were diapered out of convenience rather than need. Safety issues include repeated falls, sometimes without prompt family notification, and an overall sense from some reviewers that care standards have deteriorated over time.
Facility condition and cleanliness are described inconsistently: several reviewers say rooms, carpeting, dining areas, and paint are clean and nicely kept, while others describe dilapidated, moldy, dark or dingy spaces that appear not to have been renovated since the 1970s. Small, cramped nursing stations and rooms that feel institutional or like 'punishments' are mentioned alongside reports of large bright rooms with sunny windows. Odors, clutter, and soiled areas are recurring negative themes in multiple accounts, suggesting uneven maintenance and housekeeping standards across the property or over time.
Staff behavior and communication emerge as a major dividing line. Many reviews report friendly, attentive staff who provide good day-to-day care and assist residents with comfort and activities. Contrastingly, other reviews describe staff as overworked, unresponsive, or dismissive of family concerns, with management portrayed as particularly uncommunicative. Several families reported slow or non-existent responses to billing disputes, refund requests (including an explicit duplicate payment of $4,700), and missing deposits. There are also allegations of missing personal belongings and questionable business practices around deposits and refunds, with some reviewers indicating they considered or pursued legal action.
Dining and activities receive mixed feedback. Numerous reviewers praise the food and social dining areas, and some note robust programming including outings, church trips, and lots of activities. Yet others find the food awful and the activity offerings limited in variety or restricted to residents who are healthy enough to participate, leaving many residents passively watching TV. Some communal spaces (TV room, dining room) are described as dull or institutional by dissenting reviewers.
A recurring pattern is inconsistency: experiences range from “top service” and “would recommend” to calls for immediate shutdown and allegations of medical malpractice and abuse. Several reviewers explicitly state the quality has declined over time. Given the severity of some claims (medical errors, possible regulatory violations, and major communication and billing failures) juxtaposed with genuinely positive accounts, the picture is one of a facility with strengths in staff compassion and some clean, comfortable units, but with serious lapses in clinical oversight, housekeeping, maintenance, and management responsiveness in other areas. Prospective residents and families should investigate recent inspection reports, ask for specifics about nursing ratios and credentialing, review contracts and refund policies closely, tour multiple parts of the building (including laundry, utility, and less-publicized wings), and seek references from current families before making a decision.
