Serento Casa by Generations Communities is a care facility located in San Dimas, California, offering a range of services to meet the needs of elderly residents. The facility provides hospice care, skilled nursing, rehabilitation services, occupational therapy, and long-term care options. With a focus on providing personalized and compassionate care, Serento Casa aims to support residents in maintaining their independence and quality of life.
The facility features a variety of amenities and services to ensure the comfort and well-being of residents. This includes 24-hour urgent care services, access to AA meetings, assisted living accommodations, community gardens, convalescent homes, CPAP supplies, durable medical equipment, and more. Residents also have access to medical supplies, transportation services, memory care facilities, nursing services, pain management support, pelvic floor therapy, personal care assistance, and physical therapy.
Serento Casa is designed to cater to the diverse needs of its residents, offering a range of specialized care services such as speech therapy for kids, therapist consultations, urgent care facilities, wheelchair rentals, and more. The facility's focus on holistic care ensures that residents receive comprehensive support for their physical, emotional, and mental well-being. With a team of experienced and dedicated professionals, Serento Casa strives to create a supportive and nurturing environment where residents can thrive.
Whether residents require short-term rehabilitation services or long-term care, Serento Casa by Generations Communities is equipped to provide high-quality, individualized care to meet their needs. The facility's commitment to excellence and dedication to serving the elderly population make it a trusted choice for those seeking a comfortable and supportive living environment. With a range of amenities and services available, residents can enjoy a fulfilling and enriching experience at Serento Casa.
People often ask...
Serento Casa offers independent living, assisted living, memory care, continuing care retirement community, and skilled nursing.
There are 14 photos of Serento Casa on Mirador.
Yes, Serento Casa allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1740 South San Dimas Avenue, San Dimas, CA 91773, USA.
Yes, Serento Casa offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
34
Inspections
4
Type A Citations
10
Type B Citations
5
Years of reports
11 Apr 2024
11 Apr 2024
Investigated claims of pests and facility disrepair; found no evidence of infestation or leaks, leading to unsubstantiated allegations.
04 Apr 2024
04 Apr 2024
Investigated claims of insufficient food, uncleanliness, malfunctioning TV, and lack of activities in a care facility; found no evidence to support these allegations.
19 Mar 2024
19 Mar 2024
Investigated the allegation that the facility lacked a qualified administrator, and determined insufficient evidence to prove the claim.
12 Mar 2024
12 Mar 2024
Investigated the allegation that staff were not providing a healthful and comfortable environment due to a staff dog barking and roaming during meals. Determined that the allegation lacked sufficient evidence, as interviews with residents and staff indicated no issues with the dog.
12 Mar 2024
12 Mar 2024
Investigated allegations about unauthorized charges for room cleaning, facility disrepair, and unsecured cleaning supplies; determined all allegations lacked sufficient evidence and were deemed unsubstantiated.
27 Feb 2024
27 Feb 2024
Found no evidence to support allegations of residents not having access to their mail, lack of activities provided, or restrictions on residents going outside.
27 Feb 2024
27 Feb 2024
Investigated an allegation of staff sharing residents' personal information without authorization; found no substantial evidence to confirm the claim, resulting in the allegation being unsubstantiated.
13 Feb 2024
13 Feb 2024
Allegations regarding maintenance and hazardous materials storage in the memory care unit were investigated and found to be unsubstantiated.
09 Feb 2024
09 Feb 2024
Inspection found cleanliness, safety, and good repair standards were met at all times.
30 Jan 2024
30 Jan 2024
Investigated allegations regarding cleanliness, staff training, malodorous odors, grooming assistance, and A/C functionality. No evidence found to support the allegations.
§ 87555(b)(30)
30 Jan 2024
30 Jan 2024
Substantiated deficiency found in fire doors during safety inspection.
§ 87303(a)
18 Jan 2024
18 Jan 2024
Confirmed leak in resident's room, repairs conducted; Allegation of requiring resident to stay in hazardous room unsubstantiated.
§ 87303(e)(6)
09 Oct 2023
09 Oct 2023
Confirmed that residents' needs were not being met and staff failed to ensure a resident was fed properly. Unsubstantiated allegations of a resident being left in a soiled diaper for a long period of time and of a resident being confined to a bed for an extended period.
§ 1569.73(a)(3)
03 Oct 2023
03 Oct 2023
Reviewed allegations related to a resident not receiving medical attention for a spider bite and the facility not being free of insects. Both allegations were found to be unsubstantiated based on the evidence gathered.
19 Sept 2023
19 Sept 2023
Confirmed that one allegation of a resident being left in a soiled diaper was substantiated, while another allegation of a resident being confined to bed for a long period of time was not substantiated.
§ 87625(b)(2)
22 Aug 2023
22 Aug 2023
Confirmed allegations of fire door in disrepair and safety hazard due to malfunctioning alarm. Staff collaborated and repairs were planned.
§ 87303(a)
10 Aug 2023
10 Aug 2023
Confirmed neglect of feeding resident on one occasion but did not find evidence of neglect in meeting resident's needs through regular checks.
§ 1569.73
10 Aug 2023
10 Aug 2023
Confirmed allegations of disrepair and potential safety hazards in the memory care unit, with deficiencies cited for damaged ceiling tiles and a cracked ceiling. Residents stated they felt safe and happy.
§ 87303(a)
08 May 2023
08 May 2023
Confirmed compliance with infection control, operational requirements, physical plant safety, planned activities, and food service regulations during the inspection.
14 Apr 2023
14 Apr 2023
Confirmed that an odor issue was present in some rooms, leading to an uncomfortable environment for residents.
§ 87303(a)
§ 87468.1(a)(2)
31 Jan 2023
31 Jan 2023
Confirmed inadequate brief changes and bed confinement allegations were unsubstantiated based on interviews, records, and observations.
19 Dec 2022
19 Dec 2022
Identified deficiencies in the signal system and lack of staff response in the memory care unit rooms during the visit.
§ 87303
19 Dec 2022
19 Dec 2022
Confirmed staff not responding promptly to resident call lights. Found some issues with call button response time during inspection, resulting in the substantiation of the allegation. Unsubstantiated claims of PPE misuse and mask non-compliance were made, but evidence did not support these allegations.
§ 87468.2(a)(4)
19 Aug 2022
19 Aug 2022
Confirmed positive Legionnaire's disease in two rooms, with one vacant and another resident relocated; water tests ongoing.
10 Jun 2022
10 Jun 2022
Confirmed observation of COVID-19 infection control practices and adequate PPE supply at the facility. Residents and staff vaccination status reported.
08 Apr 2022
08 Apr 2022
Confirmed delays in medical attention for a resident who suffered an injury and failed to provide proper care for a resident with progressing dementia.
§ 87468.2(a)(4)
08 Apr 2022
08 Apr 2022
Discovered that records for a resident were purged prematurely, not meeting the required retention period of three years.
§
18 Mar 2022
18 Mar 2022
Verified an allegation of inappropriate touching involving a male staff member and a resident was unsubstantiated after interviews and law enforcement involvement. No health and safety concerns were identified during the visit.
01 Dec 2021
01 Dec 2021
Confirmed possible abuse of a resident in the dementia unit.
19 May 2021
19 May 2021
No deficiencies were observed during the annual visit, and all areas of the facility were found to be in compliance with regulations.
25 Feb 2021
25 Feb 2021
Investigated several allegations related to services, cleanliness, medication handling, and staff conduct; determined that there was insufficient evidence to confirm any violations occurred.
27 Jul 2020
27 Jul 2020
Investigated a complaint of financial abuse by staff, found it to be unfounded as the resident in question was not part of the facility in question. Conducted exit interview with the Wellness Director.
27 May 2020
27 May 2020
Investigated complaint alleging a resident sustained unexplained fractures while in care; found to be unfounded as the alleged victim did not reside at the location.
21 Nov 2019
21 Nov 2019
Determined that there was not enough evidence to prove or disprove the allegation that one resident injured another, resulting in an injury.