Overall sentiment across the reviews is mixed but leans positive regarding the personal, homelike environment and the attentiveness of specific staff and owners. Many reviewers emphasize a warm, family-like culture: caregivers are described as compassionate and supportive, and multiple mentions single out management and owners (notably Danielle, Keri, and Carrie) for going above and beyond. The facility is repeatedly praised as clean, well-maintained, welcoming, and up-to-date. House pets are cited as adding to the homelike atmosphere, and several reviewers explicitly recommend the facility and call it the best CBRF for those who require lower levels of care.
However, there are serious and recurring concerns about clinical staffing, safety, and consistency of care. Multiple reviews state that there is no licensed practical nurse (LPN) or registered nurse (RN) on staff or on call and that there is no formal nursing staff onsite. Related to that, reviewers reported an administrator who is not onsite, and a pattern of inconsistent follow-through by staff. Several accounts describe poor responsiveness on certain shifts, staff being unaware of residents' conditions or medications, and reliance on reactive rather than proactive checks (staff responding only after a help button is pushed). Most alarmingly, one review reports a resident's fatal fall and injuries and notes delays in timely assistance—this represents a significant safety concern and underscores the implications of limited licensed nursing coverage.
Dining and activities receive mixed mentions. Food is described as fairly good but with smaller portions; this may suit some residents but could be a negative for others. Activity-wise, reviewers note there are no planned outings and no formal activity program highlighted in the summaries, which suggests limited external or organized engagement beyond the home environment. For prospective residents who want regular outings or structured programming, this could be a drawback.
A notable pattern is the strong contrast between praise for specific staff and owners versus reports of serious lapses in clinical oversight and responsiveness. Several reviewers single out individual staff members and owners for exceptional, comforting, and professional care—calling them amazing and saying they make residents feel like family. At the same time, other reviewers experienced or observed markedly poor responsiveness and knowledge gaps (for example, about medications), indicating variability in performance across shifts or personnel. The presence of house pets is generally seen as positive, but at least one reviewer mentions a loud or barking larger dog as a nuisance or concern.
Implications for prospective families: Compassionate Heights appears to provide an excellent, family-oriented environment for residents who require minimal medical or nursing support and who value a homelike, personal setting with engaged owners and caregivers. However, the absence of licensed nursing staff, reports of inconsistent responsiveness, and at least one reported fatal fall suggest caution for those with higher medical needs or significant fall risk. Families should ask specific, direct questions about staffing (including on-call nursing), fall-prevention protocols, how medication administration is managed, frequency of proactive checks, incident reporting procedures, and how the facility addresses staff inconsistencies. Visiting in person, speaking with current families, and clarifying the facility’s capabilities relative to the resident’s medical needs will help determine whether Compassionate Heights is an appropriate fit.
