Overall sentiment across these reviews is largely positive, with a strong and consistent appreciation for the caregivers and nursing staff at Avamere at Englewood Heights. Many reviewers describe the staff as caring, professional, compassionate, patient, and proactive — frequently noting specific caregivers by name and highlighting occasions when staff went above and beyond. Multiple reviewers praised the facility’s responsiveness to health issues, proactive monitoring, and availability of 24/7 care. Several comments point to a favorable staff-to-resident ratio (one review specifically mentions 5:1), positive end-of-life transitions, and successful integration of memory care programming with assisted living activities.
Facility and physical environment receive frequent praise. Reviewers commonly report that the community is clean, neat, and well maintained, and many mention recent remodels or updated decor that create a warm, home-like atmosphere. Apartment-style living spaces are repeatedly described as spacious and comfortable — with large master bedrooms, some studio and one-bedroom units, and conveniences like full-size refrigerators. Outdoor spaces such as courtyards and gardens, attractive common areas, and recreational zones (pool/ping-pong table, TV/movie rooms) contribute to a positive impression. On-site amenities that are appreciated include a salon, manicure/pedicure services, and accessible transportation with small community buses.
Activities and social life are another consistent strength. Numerous reviewers mention active programming: weekly activities, excursions, large group crafts, social cards, and on-site entertainment like piano or movies. Many reviewers observe that residents appear happy, engaged, and socially connected. The pet-friendly aspect (visits with pets or a resident dog) is valued by multiple families. These lifestyle features, together with reports of friendly residents and a family-like staff culture, often shape reviewers’ decisions to recommend the community and to feel that the move was the right choice.
Dining impressions are mixed. Several reviewers praise the food — describing it as delicious, healthy, and well liked. Other reviewers report problems: bland main meals, off-smelling dishes, or overall complaints calling the food “bad” in some instances. Dining room presentation and variety receive both commendation and critique, indicating inconsistency in meal quality across time or dining services.
Notable concerns and patterns of variability appear in a minority of reviews but are significant. Some families report understaffing, confusion among staff, and specific nursing or housekeeping problems. There are serious, specific allegations in a few reviews — falls not reported, delays or failures to transfer residents to higher levels of care, and poor incident handling that led families to move residents out. Administrative and communication issues are mentioned repeatedly: unreturned phone calls, missed callbacks, front desk phone line problems, chaotic management during a kitchen renovation, billing notices, and perceived unresponsiveness. A handful of reviews describe inappropriate staff conduct (including reports of racist behavior), which stands in contrast to the otherwise frequent praise of staff professionalism. These negative reports suggest variability in experience between buildings, units, shifts, or over time, and they are strong enough to warrant attention from prospective families.
Cost and perceived value are another recurring theme. Several reviewers describe the community as expensive and question the value for money in light of some service lapses. Conversely, many reviewers still rate the facility highly and say they would recommend it, framing the cost as acceptable for the level of care and amenities received. This split reinforces the overall pattern of generally strong positives tempered by some significant negatives.
In summary, the dominant picture from the review set is of a clean, comfortable, and well-appointed community with many compassionate and engaged staff members, robust activities, and amenities that support an active, social lifestyle. However, there is a nontrivial minority of reports describing serious concerns about management, communication, inconsistent care, and safety incidents. The reviews point to overall strong strengths in staffing culture, environment, and programming, balanced against variability in execution and some administrative or operational lapses. Prospective residents and families would likely find many real strengths at Avamere at Englewood Heights but should also ask specific questions about current staffing levels, incident reporting and response protocols, recent kitchen/dining changes, and how isolated complaints (including any allegations of inappropriate conduct) were addressed to get the most accurate picture for their particular needs.
