Overall sentiment across these reviews is largely positive about direct care and resident life, with recurring praise for compassionate, attentive caregivers and clinical staff. Multiple reviewers describe staff as warm, friendly, and like a "second family," emphasizing kindness, respectful treatment, and wise end-of-life support. Clinical competence is noted specifically — medication management, timely vital checks by nurses, and generally reliable medical staff — and care plans are reportedly accessible to employees, supporting person-centered care practices.
Dining and social programming emerge as strong aspects for many residents and families. Several reviews praise the chef and kitchen staff for preparing very good meals with proper portions, accommodating dietary needs, and involving residents in menu planning. At the same time, there are isolated comments about some offerings being frozen or canned and not appetizing; this suggests variability in meal quality or differences in individual expectations. Activities are another clear positive: an "amazing" activity coordinator, year-round programming, and active outings are highlighted. The community also has wheelchair-accessible transportation, though reviewers note the vehicle has limited wheelchair capacity.
Facility condition and value were mentioned positively: reviewers describe the building as clean, well-maintained, and affordable. Housekeeping and special events (holidays) receive favorable comments, and some staff members have long tenure, which contributes to continuity and relationships for long-term residents. However, this positive picture is tempered by claims of understaffing and higher staff turnover reported by others, indicating that experiences may vary depending on timing and specific teams on duty.
Management and communication are the most commonly cited concerns. Several reviews explicitly say management is lacking, with operational issues such as policies and visiting hours not posted, unclear visitor check-in procedures, and no straightforward way to contact the owner. Phone service problems were reported — dropped calls and unclear identification — which can undermine family trust and create frustration. More alarmingly, there is at least one report of eviction after hospitalization, which raises serious questions about admission/readmission policies and resident protections; reviewers also mentioned long waits to enter, which could refer to admissions or access delays. These red flags suggest that while frontline caregivers often excel, administrative processes and leadership communication need improvement.
There is also evidence of inconsistency: many reviewers praise the staff and meals, while others report variable staff performance and food quality. This mix may reflect changes over time (some speak of long-term residency and long-tenured staff while others note high turnover), shift-to-shift variability, or differences in expectations. The limited wheelchair capacity on the transport vehicle and the report of understaffing can impact residents' ability to participate in outings and timely care.
In summary, Hazel Dell Assisted Living appears to provide strong hands-on care, with compassionate caregivers, competent nursing practices, robust activities, and a generally clean, affordable environment. The kitchen and activity teams receive particular praise for engagement and accommodation. However, prospective residents and families should be aware of operational and management issues flagged by multiple reviewers: unclear or unposted policies and visitor procedures, communication problems (phones and owner contact), occasional reports of eviction after hospitalization, and variability in staffing levels and meal quality. Those considering this community should ask specific questions about current staffing ratios, documented visitation and admission policies, the process for readmission after hospitalization, transportation/wheelchair capacity, and how the community handles family communications to ensure that the positive caregiving environment described in many reviews is consistently supported by reliable administration and policies.
