Overall sentiment in these reviews of Cherrywood Care is strongly positive, centered on the quality and compassion of frontline staff and the sense of community they foster. Many reviewers highlight staff who are kind, attentive, and willing to go “above and beyond.” Multiple family members single out specific employees and leaders (Alex, Janet, Heather, Jennifer, Hailey) for clear, communicative leadership and hands-on compassion. End-of-life care, hospice coordination, and attention to residents with disabilities (for example, a vision-impaired resident learning to function confidently) are repeatedly praised, suggesting a facility that can provide both routine and sensitive, individualized care.
Activities and social life are consistently described as strengths. Residents and families mention frequent programs such as bingo, crafts, cards, holiday decorations, birthday recognitions, and larger outings including an Idaho boat cruise and outdoor carnivals. These offerings appear to support resident engagement and community connection; several reviewers explicitly say residents participate, make friends, and enjoy daily life. The atmosphere is frequently characterized as warm and family-like, with staff and kitchen teams both receiving recognition for creating a cozy environment.
Facilities receive largely favorable comments: reviewers note bright rooms with balconies, updated furniture, and freedom for residents to personalize their space. Cleanliness and organization are emphasized, and operational details such as an easy check-in, temperature scanner, and photo ID badges contribute to a sense of safety. Reviewers also appreciate practical care (e.g., staff clearing snow) and the facility’s proximity to medical services. Several comments reference remodel plans or recent building updates, so improvements are underway or anticipated.
Dining is another recurring positive: meals are described as flavorful and well-prepared, with staff and management making an effort around seasonal menus and special recognitions. Combined with the active programming and responsive care staff, many reviewers report peace of mind and high satisfaction — some going so far as to call it a five-star experience or the best it’s been for long-term residents.
That said, there are notable concerns and some conflicting accounts. A minority of reviews report poor management and difficulty retaining staff, with one review offering a strongly negative characterization (“don’t put your family members here,” “horrible to live at”). These negative reports suggest variability in experience that could be tied to staffing turnover, changes in management, or isolated incidents. Several reviewers mention a change in management with mostly positive notes that the new administration is improving communication and addressing issues, but the presence of both praise and criticism for management is an important pattern to notice.
Practical shortcomings mentioned more than once include the absence of a dedicated exercise or fitness room — a specific amenity some prospective residents or families may look for. While many elements of care and programming are strong, the mixed feedback about management stability and staffing retention is the primary risk area identified in the reviews.
Recommendations for prospective residents and families: visit in person, meet the care team (ask about turnover rates and current staffing levels), tour updated rooms and outdoor spaces (verify balcony access and personalization options), review activity calendars and recent outings, and ask about specific supports you may need (mobility, vision impairment, end-of-life planning). Overall, Cherrywood Care receives substantial praise for its caregiving, activities, dining, and community feel, but prospective families should confirm current management practices and staffing stability during their decision process to ensure a consistent experience.
