Overall sentiment about Silver Creek by Bonaventure is mixed but leans toward a positive experience for independent and active seniors, with recurring caveats around staffing, dining, and higher-acuity care. Across the many reviews, the community is frequently praised for its attractive, hotel-like environment, recent remodels, and extensive amenities. Multiple reviewers highlight the facility's thoughtful architecture, well-kept grounds, and a wealth of common spaces (bowling alley, movie theater, cocktail lounge/juice bar, game rooms, library, salon). Residents and families commonly report a warm, social atmosphere with plentiful activities — arts, music, live entertainment, exercise classes, outings, and bingo — that foster friendships and keep many residents engaged and happy.
Staff and care receive consistently dual-characterized feedback. A large number of reviews emphasize friendly, compassionate, and responsive staff members, with particular praise for nurses, CNAs, and some management figures who go above and beyond (including several accounts of strong hospice/end-of-life support). Where nursing coverage is robust — e.g., mentions of two RNs on staff and responsive CNAs — families cite improved continuity of care and peace of mind. However, an equally recurrent theme is chronic understaffing and high turnover, especially affecting assisted living floors. That staffing pressure manifests as long waits for help, ignored call buttons, rushed or missed care tasks, and in several troubling accounts, medication mix-ups or near-miss overdoses. These safety-related reports are significant and elevate the importance of asking about current staffing ratios, medication administration protocols, and incident history during any visit.
Dining and food service are among the most polarized topics. Many reviewers praise the dining rooms and describe meals as tasty and plentiful, with some calling the dining experience restaurant-like and noting improvements under new kitchen leadership. Conversely, a substantial subset of reviews recount repeated failures: cold food, missing meal components, undercooked or unappetizing meals (examples such as a cold hot dog on a stale bun), excessively long waits for meals (one report of 90 minutes), and occasions when no cook was available and pizza was served. Housekeeping of dining areas — reports of tables and carpets not being cleaned between meals — and limited weekend activity/catering options also feed perceptions of inconsistent service. Given this variance, families should taste the food themselves, inquire about meal-service staffing and contingency plans, and monitor recent satisfaction trends.
Management and administrative themes also show bifurcation. Several reviewers praise specific leaders (some notes about an executive/manager named Marie) and credit management with responsive problem-solving and meaningful improvements to menus and programming. Others report frequent executive director turnover, sales-team pressure tactics, confusing or misleading pricing discussions, and billing mistakes (including being charged for services not delivered). Administrative slowdowns are also noted in paperwork processing, medication-list faxes, and shuttle scheduling, with isolated reports of the shuttle driver being absent for months. Because impressions vary by timeframe and leadership, prospective residents should verify current leadership stability, request written pricing and service inclusions, and review contract and billing procedures carefully.
Facilities and maintenance are generally strengths but not uniformly so. The building, rooms, and décor are frequently described as spotless, bright, and modern; many residents appreciate the remodeled units and prompt maintenance responses. At the same time, some reviews document operational maintenance lapses (broken washers, broken entry pad/door, trash accumulation) and environmental concerns (odors, occasional cleanliness lapses). Accessibility is mostly good — wide halls, accessible bathrooms — but there are reports of specific accessibility shortcomings (lack of handicap door opener, difficulties for some wheelchair users, and absence of covered parking). These mixed reports suggest facility condition is generally high but requires spot checks and a walkthrough focusing on accessibility features and the functioning of doors, elevators, laundry and entry systems.
Suitability and value: patterns indicate Silver Creek is well-suited for independent or active retirees seeking a social, amenity-rich community and who can pay privately. Many reviewers explicitly state it is a “great retirement home” with abundant activities and social life. Conversely, multiple families found it unsuitable for residents needing significant assisted living or memory-care supports; they cite understaffing, missed care, and administrative issues that led them to move loved ones out. Price sensitivity is a recurring theme: the community is frequently described as expensive and private-pay only, with Medicaid not accepted — and a number of reviewers raised concerns about unclear pricing, perceived overcharges, or mismatch between cost and delivered value.
Notable negative incidents and red flags that appear repeatedly: medication administration lapses (including at least one near-fatal medication event), prolonged or ignored call buttons, long meal waits and poor meal quality episodes, and reports of disrespectful or poorly trained staff in some cases. Positive high-impact stories include exemplary hospice and end-of-life support, staff who “go above and beyond” during critical moments, and meaningful programmatic improvements after management changes. These extremes underscore variability across time, leadership, and specific wings/buildings of the community.
Recommendations for families considering Silver Creek: (1) Tour multiple times and sample a meal; test current dining quality and timing. (2) Ask for current staffing ratios (day/evening/night) for both assisted and independent living, and confirm RN coverage and medication administration protocols. (3) Request written, itemized pricing and billing practices and clarify the community’s long-term residency and private-pay policies. (4) Inspect accessibility features, elevator/door functionality, and recent maintenance logs. (5) Speak with residents and family-members about recent leadership changes and any remediation actions taken for past problems. In summary, Silver Creek offers an attractive, activity-rich environment with many strengths in community life and amenities; however, families should perform targeted due diligence focused on staffing, dining consistency, medication safety, and contractual clarity to ensure it matches their loved one’s acuity and expectations.
