Overall sentiment is mixed but tilts positive for many families and residents: a majority of review summaries praise Brookdale College Place for its clean, bright, resort-like facility, friendly and often highly skilled staff, well-maintained grounds, and appetizing dining. Multiple reviewers highlight strong COVID precautions, proactive directors, and admissions staff who make the move-in process easier and more comfortable. Residents who fit the community’s intended level of care tend to do well — they enjoy structure, social opportunities, robust activities, and a supportive staff. Several reviewers explicitly described outstanding food, lively programming, an engaged resident community, and well-cared-for common spaces including a library and activity room.
However, a meaningful subset of reviews raise significant and serious concerns. The most alarming reports allege neglect and poor clinical care: bed sores, dehydration, recurring UTIs, failure to bathe, residents left in wheelchairs all day, toileting lapses, and other incontinence-management failures. Some families described situations that required ER visits and said the facility delayed antibiotic administration or otherwise did not respond quickly enough to medical needs. These accounts contrast sharply with other reviewers who found staff responsive and competent, indicating inconsistent care quality across cases or over time.
Staff and management receive largely positive comments in many summaries — staff are described as friendly, caring, and helpful, and some directors are called proactive and communicative. Yet several reviews also cite staff unresponsiveness, poor long-term follow-through, and troubling allegations of staff prioritizing money over resident welfare. Security and privacy concerns appear in a few reviews describing missing jewelry, unauthorized room entry, and possessions being used or left out; families who raised these issues reported inadequate investigation or remediation by staff. Billing problems and disputes are another recurrent theme: excessive charges, services not provided but billed, and an upfront non-refundable community fee were all mentioned as sources of dissatisfaction.
Facilities, dining, and activities are overall strengths: the building’s brightness, large windows, roomy common areas, and resort-like atmosphere are commonly praised. Meals are frequently described as good to excellent, with varied menus and positive dining experiences. Programming and activities are available and appreciated by many residents; however, some families reported that their loved ones did not participate, or that activity encouragement was lacking. COVID-related restrictions limited activities at times, and a few reviewers felt the community struggled to balance infection-control measures with residents’ desire for normal social life.
Cost, contract terms, and logistics are mixed. Some families feel the community offers good value; others note higher-than-expected pricing, upfront non-refundable fees, and billing disputes. Operational notes include a waiting list and lack of immediate move-in availability, some transportation lapses, and isolated administrative hiccups such as mail/W-2 delivery policies that created delays. Accessibility issues were mentioned in a few summaries — notably door hardware and lack of coded entry that can complicate independent access for some mobility-impaired residents.
In summary, Brookdale College Place presents as a clean, attractive, and well-staffed community for many residents, particularly those who need moderate assistance and value social programming and good dining. At the same time, reviewers report grave lapses in care, safety and billing for a smaller but significant number of cases. The overall pattern is one of contrasts: consistently positive impressions of the physical environment and many staff members, counterbalanced by isolated yet serious allegations about clinical care, security, and management responsiveness. Families evaluating this community should weigh the strong amenities and many positive staff reports against the serious negative reports, ask detailed questions about clinical care protocols, staffing ratios, incident reporting, theft/security policies, fees and contract terms, and seek direct references from current residents or families to gauge consistency of care over time.
