Overall sentiment in the reviews is predominantly positive, with repeated praise for the staff, level of care, and the facility's setting, balanced by several consistent operational and logistical concerns. Many reviewers emphasize Surfside Manor's clean, well-maintained appearance and its attractive coastal location — noting an ocean view and fresh ocean air — which contributes strongly to the facility's appeal. The building is described as well-kept externally and clean internally, and management appears to be actively investing in updates and renovations, which reviewers said they were satisfied with.
Care quality and staff performance emerge as one of the strongest themes. Multiple reviewers singled out the administrative director as "amazing," "helpful," "kind," and "patient." Staff are frequently described as friendly, invested, and attentive; several reviewers specifically noted that employees knew residents' names and that residents and staff interact positively. The facility receives direct praise for high-quality Alzheimer's care, which is an important and specific endorsement for readers seeking memory-care services. Overall, reviewers rate services highly and some explicitly give 5-star or "two thumbs up" endorsements.
Despite strong staff praise, there are some mixed reports about individual interactions and communication. A few reviews mention standoffish staff members or instances of poor communication. Specific communication issues include privacy or policy restrictions limiting contact, reviewers finding themselves not on contact lists, and no callback being offered when requested. These patterns suggest that while many frontline staff are warm and engaged, administrative or procedural communication can be inconsistent and may cause frustration for families.
Facility and amenities present a mixed picture: reviewers appreciate the lounge area and generally functional rooms that "have everything," but also describe rooms as small and the building as not modern. Some reviews call the amenities "basic," and one reviewer explicitly mentioned the facility is dated. Positive notes include ongoing updates and renovations, which several reviewers were satisfied with; however, the overall impression is of a well-kept but older property that is being updated rather than a newly modernized campus.
Logistics and cost are important concerns raised across reviews. Several reviewers note parking difficulties and a large, somewhat overwhelming lobby or entrance area. Wait times (for admission or front-desk/service response) of around 30 minutes were reported in at least one summary. Cost is mentioned repeatedly as expensive, and location is described as far by some reviewers — though at least one commenter said the distance was "worth it." These practical considerations (parking, wait times, travel distance, and price) could be deciding factors for prospective residents and families even when clinical care and staff are highly rated.
Activities and resident engagement receive consistent positive mentions. Reviewers highlight arts and crafts, bingo, and general activity participation, noting that residents are seen doing activities and interacting with staff. This indicates an active programming schedule that contributes to resident well-being and community life.
Notably, dining quality is not mentioned in the provided summaries, so no conclusions can be drawn on meals or culinary services from these reviews. In summary, Surfside Manor appears to deliver high-quality, compassionate care—particularly for memory care—supported by an invested leadership and many friendly staff. The facility's appealing ocean-side setting, cleanliness, and activity offerings are strong positives. Prospective residents should, however, probe communication policies, confirm parking and visitor logistics, review up-to-date room layouts and amenities (since rooms are noted as small and basic), and clarify costs to ensure the location and operational details meet their needs.
