Overall sentiment across the reviews is strongly positive, with a majority of reviewers praising the Regent at Burnsville for its staff, facilities, and active resident life. Reviewers repeatedly describe staff as friendly, helpful, knowledgeable, and responsive — specific staff members and roles (e.g., the director, tour staff, and named employees like Zabina, George, Andrea, and Chef Ricco) received favorable mention. Staff stability and the quick-witted, attentive tour experience made a strong first impression for many visitors. Multiple reviewers noted personalized attention (staff knowing residents by name) and smooth transitions to higher-care suites when needed.
Care quality is generally viewed favorably. The community offers regular medical support — a nurse on staff, regular physician and podiatry visits, emergency call pendants, and memory care services. Many reviewers reported responsive nursing staff, thoughtful meal accommodations, and a supportive memory-care environment. A handful of reviews flagged inconsistent experiences (including at least one report calling staff rude or inattentive), and understaffing was cited as causing slower response times in some cases. These concerns appear to be exceptions rather than the general rule but are important patterns to note.
The physical campus and amenities are standout strengths. Multiple reviewers described the property as beautiful, elegant, and hotel-like with well-maintained common areas. Amenities list is long and varied: restaurant-style dining with private dining rooms, game and card rooms, movie theater, library and computer rooms, chapel, salon and barbershop, underground garage, indoor spa, exercise/fitness room, and dedicated craft and activity spaces. Outdoor features are frequently praised — walking paths around Earley Lake, secure 1.5-mile walks, courtyard spaces, balconies, fountain features, and nearby parks and ponds. Reviewers repeatedly commented that grounds are fabulous and thoughtfully designed for both activity and peaceful outdoor time.
Dining and food service receive predominantly positive reviews. Many reviewers praised chef-driven dining, generous portions, special meal accommodations (meals pre-cut for easier chewing, staff ensuring preferred meals), snack/popcorn carts during movie nights, and optional meal plans (meals included for some plans, pay-per-meal option for others). Still, food opinions were not unanimous — some reviewers said the food could be better or that dining rooms felt small in places. Overall the culinary program is a selling point for many families.
Programming and community life are active and varied. There are frequent social and enrichment opportunities — bingo, bunco, music programs, fitness classes, recitals, movie nights, happy hours, gardening, knitting, and resident-led classes. Reviewers consistently noted that residents seemed happy, made friends, and enjoyed the environment. Some reviewers observed that certain activities skew toward older or wheelchair-bound residents; prospective residents seeking more vigorous or younger-skewing programs should investigate specific schedules.
Affordability and availability are clear pain points across multiple reviews. Numerous reviewers described Regent as expensive or not affordable for many families; there are notes about a wing for low-income residents that includes shared rooms, which may be a concern for those seeking private accommodations. Several accounts mention no current openings and a waitlist, which affects immediate move-in plans. These financial and availability issues are among the most frequently cited negatives despite the strong praise for services.
In summary, Regent at Burnsville receives strong, consistent praise for its staff, attractive and well-maintained facilities, broad amenities, and robust activity life. The community offers solid medical services and memory care, and many families report excellent quality of life for residents. The main downsides are cost, occasional understaffing-related slower response times, some variability in food and service experiences, and parts of the facility undergoing renovation. Prospective residents should weigh the high-quality environment and extensive services against affordability and current availability; an in-person tour and discussion about staffing levels, waitlist status, and program schedules will help address individual priorities and expectations.
