Overall sentiment across the reviews is mixed but leans positive on person-centered aspects of care and facility features, with significant concerns focused on management, cost, and consistency. Multiple reviewers emphasize that the staff are a major strength — they are repeatedly described as warm, friendly, caring, attentive, and accommodating to residents' needs. This strong interpersonal component contributes to a generally positive, welcoming atmosphere and leads at least some reviewers to highly recommend the community.
Facility-related comments are largely favorable. Several reviewers note that the building is newer and that it provides ADA-accessible accommodations, which suggests the physical environment is up-to-date and suited to residents with mobility needs. The community's rural setting and pleasant views are highlighted as positives. Dining receives positive remarks — food quality is called out as “good” — and rooms are described by some as adequately sized. At the same time, a few reviewers note that some rooms are small, indicating variability in unit sizes or layout that prospective residents should clarify during a tour.
Activities and social programming appear modest but present. Reviewers mention specific offerings such as bingo and cards, which indicates there is social programming, though descriptions suggest the activity roster may be limited in scope and/or frequency. If a robust, varied activities program is important to a family or resident, this community may require follow-up questions about the weekly/monthly activity calendar.
The most serious and recurring concerns relate to management, ownership changes, and cost. One notable review reports a dramatic rate increase (from $3,000 to $6,525), which reviewers explicitly call unaffordable; this sharp increase is a red flag for prospective residents and families. Another recurring theme is a perceived decline after new ownership took over, which could relate to service consistency, staffing levels, or other operational changes. In line with that, some reviewers qualify their praise of staff with comments such as “staff good when present,” implying occasional gaps in staffing or availability. These issues—cost escalation, ownership/management transition impacts, and inconsistent staff presence—are the most significant negative patterns and deserve careful probing by anyone considering placement at this community.
In sum, D & D's Caring Hearts appears to offer a caring staff, an updated and accessible building, decent dining, and a pleasant rural setting — all qualities families often prioritize. However, there are important cautionary notes: prospective residents should verify current rates and any recent or planned increases, ask detailed questions about the ownership/management history and any changes since new ownership, confirm staffing levels and typical staff-to-resident ratios or shift coverage, and review the full activity schedule and room size options. These follow-up steps will help determine whether the strong personal care and facility features noted by many reviewers outweigh the cost and consistency concerns raised by others.
