Overall sentiment in the reviews is strongly positive about the culture, staff, and individualized care at Leisure Manor Residence for Seniors, with repeated emphasis on a family-like atmosphere. Reviewers consistently highlight a knowledgeable manager (named Tracy) and owners who are actively involved in resident care. Staff are described as friendly, kind, compassionate and attentive; multiple accounts stress superb communication with families, responsiveness to questions, and staff who know every resident. The small size (around 20 residents) is framed as an advantage by many reviewers, producing a homey feel, quiet location, and a high degree of personal attention—particularly noted in end-of-life situations where hospice coordination and compassionate care were singled out as exceptional.
Care quality and staffing are major strengths in the reviews: reviewers frequently praise individualized attention, accommodating staff, and professional, courteous caregivers. Several comments explicitly mention that staff provided comfortable final days and exceptional support to families. However, a notable clinical/resourcing pattern appears in the negative comments: the facility reportedly does not employ skilled nursing assistants, which may limit the level of clinical care available on-site. Prospective residents and families should weigh the high-touch, home-style caregiving model against any advanced medical or skilled nursing needs.
Facility and environment descriptions are overwhelmingly favorable: reviewers describe the facility as clean, updated, and homey with pleasant dining areas and welcoming public spaces. Outdoor amenities like picnic tables and bird feeders contribute to a peaceful setting. The facility's location is described as quiet yet near downtown Richmond, and some reviewers appreciated its proximity to home (one mentioned it was about 5 miles away). Rooms were described as smaller than some would prefer, so room size is a practical consideration for potential residents.
Dining and kitchen operations present a mixed and significant theme. Multiple reviewers praised home-cooked, home-style meals and pleasant dining experiences, while at least one detailed set of concerns describes the main kitchen as non-operational for more than seven months, with meals being prepared using crock-pots or electric frying pans. That review further alleges the kitchen was not approved by the fire department or in compliance with city code. This is a substantial operational and safety concern that contrasts with other comments about good meals; it indicates inconsistent experiences or a recent disruption in kitchen services. Families should directly ask management about the current status of the kitchen, food preparation procedures, and any inspections or approvals.
Safety and medication management surfaced as another area for careful inquiry. There is an isolated but serious report of pain pills being stolen, which raises concerns about medication storage, supervision, and internal controls. Combined with the reported absence of skilled nursing assistants, this suggests families should confirm medication protocols, security measures, and how the facility handles controlled substances and medication administration.
Activities and amenities are well regarded: reviewers mention organized activities such as exercise, dance, music, outings, and visiting actors, along with practical services like an in-house hairdresser. These offerings contribute to the community’s vibrant, home-like atmosphere and are consistent with the frequent praise for staff engagement and resident-centered programming.
In summary, reviews portray Leisure Manor Residence as a small, clean, and family-run senior living option with highly compassionate staff, strong communication, and excellent end-of-life care. The most important caveats from the reviews are operational and clinical: verify the current status and code compliance of the kitchen, clarify how meals are prepared, confirm the presence or absence of skilled nursing staff, and ask about medication security and protocols. For seniors and families seeking a close-knit, homey environment with hands-on, personalized caregiving, Leisure Manor appears to be a strong fit; for those requiring higher levels of clinical care or strict institutional dining facilities, further due diligence and direct questioning of management is recommended.
