Overall sentiment from the provided reviews is mixed but weighted heavily toward serious concerns. Multiple reviewers describe negligent or poor-quality care, with specific examples such as insufficient physical therapy and long waits to see residents (one report notes a 30-minute wait outside a room). Several comments emphasize emotional harm — residents described as depressed and crying to go home — suggesting both inadequate emotional support and potentially inadequate nursing/support presence.
Staff behavior emerges as a central theme. Reviews frequently describe staff as rude, disrespectful, and treating residents in a dehumanizing manner (phrases used include "treated like cattle" or "treated like animals"). There is also a recurring complaint that staff are motivated by paychecks rather than resident wellbeing. At the same time, reviewers note the facility appears understaffed and that employees themselves receive poor treatment; this combination suggests staffing shortages and morale problems that could be contributing to the low quality of resident care and poor interpersonal interactions.
Safety and security concerns appear repeatedly. Several reviewers reported missing personal items — jewelry and electronics lost from residents' rooms — which raises questions about the facility's property controls and monitoring. One reviewer specifically described staff taking items from a room. Compounding this, a review states the social worker would not facilitate a transfer to another facility, a procedural or administrative barrier that can trap families and residents in an unsatisfactory situation.
Cleanliness and basic hygiene issues are also mentioned. One review cites unclean hair and general neglect, reinforcing the perception that day-to-day personal care tasks may be inconsistently performed. These hygiene and neglect comments link back to the staffing and care-quality issues described elsewhere.
Facility and logistical concerns include distance from family (about two hours for at least one reviewer) and an overall description of the facility as "poor." Some reviewers explicitly demand the facility be shut down, indicating high levels of frustration and concern among certain family members or observers.
Despite the many negative reports, there are isolated positive comments: some residents are "treated very well," the food is described as "very good," and the facility provides "comfort to loved ones" in certain cases. These positive remarks suggest that experiences may be uneven — some staff shifts, units, or times may provide acceptable or good care, while others fall short — resulting in inconsistent resident experiences.
Taken together, the patterns point toward systemic problems that likely include understaffing, low staff morale, inconsistent training or supervision, and inadequate processes for safeguarding residents' belongings and facilitating transfers. The emotional toll on residents and families (depression, crying to go home, calls for shutdown) is notable and indicates the issues are having substantial human impact. At the same time, the small number of positive comments about food and some good treatment show there are areas of strength that could be built upon.
In summary, reviewers report significant and recurring concerns about care quality, staff attitudes, safety of personal property, and administrative responsiveness, while also noting a few positive aspects such as good food and some instances of attentive care. The dominant impression is of a facility struggling with staffing and culture problems that are adversely affecting resident wellbeing and family confidence. These reviews suggest the need for closer oversight of care standards, staffing levels, property security, and social work/transfer policies to address the most serious and recurrent complaints.