Overall sentiment across the collected reviews for The Phoenix at Hammond is strongly positive, with consistent praise for the staff, the facility condition, activity programming, and the supportive environment for residents. Many reviewers call out the staff as the facility's greatest strength — describing them as caring, attentive, knowledgeable, and personally engaged (knowing residents by name). Management and front-line staff are frequently described as responsive: issues are addressed quickly, tours and move-in coordination are handled helpfully, and families report good communication and updates. Several reviewers singled out specific staff members and an activities director for going above and beyond, and the community is credited with steady support in an emergency (notably during hurricane Ida). Memory care and dementia-support services are repeatedly mentioned as effective, with residents “thriving” and receiving appropriate supervision and care.
The physical plant and amenities receive repeated positive mention. The Phoenix is described as a brand-new, hotel-like facility that is immaculate and well-maintained. Reviewers highlight well-laid-out apartments with big windows, a variety of common spaces (library, rec room, dining room, salon, outdoor patio, garden and walking trails), and an appealing indoor-outdoor flow. Multiple activity spaces and themed programming (including weekly scenic bus tours, happy hours, food demonstrations, and special events) keep residents engaged and active. Dining is a frequently discussed topic: many reviewers praise the food, noting three meals a day, special events and menus they enjoy, and weekly printed menus; some call the food better than previous placements. Additional positives include 24-hour care availability, secure visitation policies (flexible and overnight visits noted), pet-friendly options, and weekly health precautions where applicable (e.g., testing mentioned).
There are recurring areas of concern to be mindful of. A minority of reviewers note inconsistencies in care—some called out uneven attention from aides in the past (requiring reminders or supervision)—and a perception that staff turnover, understaffing, or low pay contributes to variability. A few families raised noise issues or said the atmosphere felt less warm or personal in specific cases. Food quality was praised by many but criticized by others as not excellent or comparable to peers; opinions on dining vary. Cost is another clear theme: while several reviewers say the community is "worth every penny," others find it pricey, over budget, or are concerned by pricing changes. Operational friction points mentioned include occasional difficulty reaching after-hours phone support and the requirement that residents provide their own furnishings. A very small number of reviewers expressed safety or suitability concerns regarding the assisted living option, but most accounts of care and safety were positive.
Patterns and recommendations from the reviews: families frequently recommended The Phoenix at Hammond to others, citing smooth transitions, excellent customer service, and a supportive community culture. The strongest, most consistent endorsements relate to staff quality and engagement programming — reviewers repeatedly describe residents as happy, active, and well cared for. Potential residents and families should plan for higher pricing relative to some alternatives, consider furnishing needs for apartments, and ask specific questions about after-hours coverage and staffing stability. Prospective visitors should schedule a thorough tour (not a single brief visit) to fully assess atmosphere, outdoor space, and dining options. In summary, The Phoenix at Hammond is widely regarded as a clean, attractive, well-run new community with strong staff and programs, excellent memory care support in many cases, and a generally high level of family satisfaction, tempered by some concerns about cost, occasional care inconsistencies, and staffing dynamics.
