Presence Heritage Lodge is a care facility that recently experienced a ransomware attack, causing disruptions to patient care within its network. Despite these challenges, the staff at Heritage Lodge are dedicated to providing safe and quality care to their residents. With the support of cybersecurity experts, the team at Heritage Lodge worked tirelessly to respond to the ransomware incident and get systems back online.
Patient care is the top priority at Heritage Lodge, and the team is working diligently to restore normal operations as quickly as possible. While progress is being made, it will take some time for all systems and services to return to full functionality. Updates on the restoration process will be shared with patients and communities through a dedicated website to ensure everyone can plan accordingly.
The care provided at Heritage Lodge is highly regarded by family members of current residents. From nursing staff to housekeeping and rehabilitation services, the team is described as competent and committed to their work. The personal interest and care shown to residents is evident through the positive experiences shared by family members. In particular, the rehabilitation services offered at Heritage Lodge receive high praise, with specific recognition given to staff members Adam and Carolyn for their hard work.
Overall, Heritage Lodge is recommended for anyone in need of rehabilitation and skilled nursing care. The compassionate and dedicated staff, along with the ongoing efforts to restore normal operations following the recent ransomware incident, demonstrate the commitment of Heritage Lodge to providing exceptional care to its residents.