Overall sentiment across the reviews for Swan Falls Assisted Living is strongly polarized: a large number of reviewers describe warm, compassionate, and highly personal care delivered in a home-like environment, while a separate set of reviewers report serious safety, management, and cleanliness concerns. Many families praise the facility’s strengths—private rooms and bathrooms, spacious accommodations, homemade meals, varied activities and outings, and staff who are kind, attentive, and relationship-focused. Numerous reviewers single out memory care expertise, patience with dementia, frequent activities (music, movement, crafts, outings), good transportation options, and a facility layout that supports a home-like atmosphere. Several reviewers noted specific operational positives such as prompt prescription service, resident councils, ongoing staff education, and quick maintenance responsiveness.
Care quality and direct caregiving are the most frequently praised areas: reviewers repeatedly describe caregivers as affectionate, compassionate, family-like, and dedicated. Many report individualized attention due to a favorable staff-to-resident ratio, with staff going above and beyond daily. Memory care competencies are also cited by multiple families—caregivers are described as knowledgeable and patient with dementia residents, providing clear communication and end-of-life guidance. Dining is another consistent positive: cooks and kitchen staff are often commended for scratch-made, nutritious, and delicious meals with accommodations for dietary needs. Activities programming is frequently highlighted as robust, with outings, entertainment, games, and social opportunities contributing to residents’ quality of life.
However, there are substantial and recurring negative themes that give rise to safety and managerial red flags. Several reviews allege medication errors, untrained staff administering medications (including insulin/pen safety concerns), documentation problems (EMAR not reported), and even pills found on floors including narcotics. These claims suggest inconsistent medication administration protocols and potentially dangerous lapses in medication safety and recordkeeping. Other severe allegations include staff intoxication on shift (marijuana and alcohol), staff neglect, and reports of criminal behavior—claims that, if accurate, represent critical risks to resident safety and require immediate investigation.
Facility operations and cleanliness present a mixed picture: while many reviewers describe the facility as clean, well-kept, recently repainted, and pleasantly smelling, others report widespread cleanliness problems specifically in buildings 2 and 4 and raise alarm about laundry practices—one report alleges detergent used to wash clothes caused chemical burns. There are also complaints about privacy violations after resident deaths and improper handling of resident belongings. Staffing and management are another area of sharp division: several reviews praise long-time, dedicated staff and sheltering ownership, while others describe poor management, favoritism (including the firing of an Activities Director), staff overwork, unmet promised services, and administrative runaround. These organizational issues correlate with reports of uneven staff performance: some employees are lauded as excellent and responsive, while others are criticized as untrained or neglectful.
Taken together, the reviews indicate that Swan Falls has many real strengths that can provide a warm, active, and comfortable living environment for many residents—particularly in terms of caregiving relationships, activities, and dining. At the same time, there are multiple independent, serious allegations about medication safety, staff impairment, cleanliness and laundry safety, and management failures that must be evaluated and addressed. The coexistence of many positive personal accounts and several high-severity negative reports suggests variability by building, by staff shift, and possibly over time.
Recommendations for prospective families: verify current status and corrective actions for the specific concerns raised. When touring or considering placement, ask direct questions about medication administration policies, staff training and credentials, EMAR/documentation procedures, staff drug-testing policies, and how resident belongings and privacy are handled after a death. Inspect the specific building/unit you would occupy (reviews note differences across the four buildings), inquire about laundry products and procedures, request recent inspection reports and incident logs, and speak with current family members or the resident council. If the allegations of medication errors, intoxicated staff, or chemical exposure are relevant to your decision, request documentation of corrective actions, disciplinary policies, and any third-party investigations. Balancing the facility’s strengths with verification of safety and management responsiveness will give the clearest picture of whether Swan Falls is appropriate for a particular resident.
