Overall sentiment across the reviews is strongly positive, with multiple reviewers emphasizing high-quality, compassionate caregiving and a warm, home-like atmosphere. Staff are repeatedly described as caring, thoughtful, and deeply invested in residents’ wellbeing — reviewers specifically mention love and compassion from staff, caring executive staff and owners, and staff who go the extra mile (for example, visiting the hospital for an assessment). Medication handling is noted as thorough, and family members report good communication with the facility. Several reviewers explicitly state they would recommend the facility.
The physical environment and scale of the community are consistent strengths. The facility is small (about 11 residents), which contributes to a homey, intimate feel described by numerous reviewers. The building and rooms are frequently called clean, neat, and spotless; decor and furniture are noted as beautiful and well-kept. Reviewers mention spacious private rooms and suites and a roomy dining area, and the presence of two recreation rooms provides dedicated space for activities and socializing. 24/7 visiting access and in-room service on request further reinforce a family-friendly, flexible environment.
Dining impressions are generally positive: reviewers say meals are good, residents are well-fed, and the food smelled or looked appealing. However, there is limited detail about meal variety or presentation — a few comments note limited visibility of meals, suggesting families saw or smelled food but did not consistently observe full meal service or menus.
Activity programming is an area flagged for improvement. Several reviewers note that the facility does not have a large activity program, even though there are two recreation rooms and comfortable common areas. This indicates the physical capacity for programming exists, but some families perceive activity offerings as limited in scope or frequency.
Staffing and management themes are mostly positive but include mixed observations about staff visibility. Many reviews emphasize that staff are pleasant, warm-hearted, and caring, and some even report that employees love working there — pointing to strong morale and engaged leadership. At the same time, a few reviewers commented that they saw limited staff on site, which could reflect staffing levels, shift patterns, or simply times when families visited. That limited visibility is worth noting because it contrasts with the strong praise for individual caregivers and leadership involvement.
Security and resident safety surfaced as the main concern across reviews. Some families asked for more cameras and noted that tenants are able to come and go, which raised worries about monitoring and supervision. While no specific incidents are detailed, these comments suggest families would appreciate enhanced visible security measures or clearer policies around elopement risk and supervision, especially given the memory care setting.
In summary, Ashley Manor Memory Care is consistently described as a small, clean, and lovingly managed memory care home with compassionate staff, strong family communication, and an intimate, well-decorated environment. The facility’s strengths are its personalized care approach, thorough medication practices, proactive staff involvement, and high staff morale. Areas to watch or improve are activity programming breadth, clarity and visibility of dining services, visible staffing presence at certain times, and enhanced security/monitoring measures. Overall recommendations from reviewers are positive, with many families endorsing the facility for its caring atmosphere and attentive staff.
