The reviews for Hanna Oaks Center are highly polarized and reveal a facility with clear strengths but also serious, recurring weaknesses. Many reviewers praise the campus-style features: attractive, well-landscaped grounds, outdoor walking areas, a peaceful library, and a maintained exercise center. Several families and residents call out friendly, attentive caregivers, an accessible administrator and office staff, and a caring Resident Care Coordinator (named Angela) whose departure some say precipitated declines. Affordability is repeatedly mentioned — Hanna Oaks is seen as a lower-cost option compared with competitors — and some residents appreciate private-room options, the ability to personalize rooms, and daily social opportunities. Numerous accounts describe enjoyable communal life, with regional events, occasional cook-outs, and in some cases high-quality, varied meals and healthy snacks available throughout the day.
However, a significant portion of reviews report serious problems that cannot be overlooked. The most frequent and severe complaints involve cleanliness and pest control: multiple reviewers report roaches, mice, rat holes, and even bed bugs. Reviews describe persistent foul odors throughout the facility — urine, cigarette smoke, mildew and fecal smells — and wide variation between units and time periods (some rooms and common areas are described as clean and bright, while others are called filthy). Maintenance deficits are widely reported: leaks in ceilings, holes in walls and baseboards, exposed outlets, uneven parking lots, poor lighting, and HVAC/AC filter issues. These physical problems feed into perceptions of neglect for some residents.
Dining and food quality are another highly split area. Several reviewers rave about “five-star-like” meals with traditional and exotic choices, while many others describe cafeteria-style offerings that are cold, heavily processed, canned or frozen, and “worse than jail food.” This divergence suggests inconsistency over time or between units/shifts — several reviewers explicitly state food declined after staff turnover. Activities and programming are similarly mixed: some residents appreciate frequent events and a lively social environment, while others — including families of dementia patients — felt there was limited stimulation, dull activities, or that memory-care areas were dark and not homelike.
Care quality and safety elicited the strongest negative language in many reviews. Complaints include understaffing or unqualified personnel performing nursing tasks, missed or wrong medications, malfunctioning emergency pull cords and call systems, and reports of resident hospitalizations. A number of reviewers allege very serious issues — theft of funds, mishandled belongings, state fines, and even claims of the facility being condemned — though these appear in anecdotal form across reviews. Conversely, other reviewers stress that staff “knew” their loved ones well, were responsive, and provided peace of mind. The pattern that emerges is one of inconsistency: excellent care and attention are possible and reported by many, but there are multiple accounts of unacceptable, even dangerous lapses.
Management and ownership are frequent points of tension. Several reviewers credit recent new management with noticeable improvements — cleaner spaces, better food, new furniture, and more responsive problem-solving — and name specific staff members as making a positive difference. Yet other reviews depict owners as profit-driven, nonresponsive, or even defensive (including on social media), and note issues such as steep penalties for not giving a 30-day notice. Staff turnover is repeatedly noted; some reviewers link declines in care or food quality to departures of key personnel (for example, the praised Resident Care Coordinator). Families considering Hanna Oaks should inquire about current leadership stability, staff turnover rates, and recent corrective actions.
Given the breadth of conflicting feedback, prospective residents and families should practice careful due diligence. Arrange an in-person visit (or multiple visits at different times of day), request photos of the exact room(s) under consideration (including shared rooms), inspect for odors, pest signs, and maintenance issues, and tour memory-care areas specifically if relevant. Ask management for recent state inspection reports, infection-control and pest-control records, documentation of safety system functionality (call lights, emergency pulls), current staffing levels, staff training, and any disciplinary or regulatory actions. Check meal menus and, if possible, sample food; ask about dining schedules and accommodations for special diets. Clarify billing policies, move-out penalties, and watch for any unexplained fees. Contact current families and, if available, local ombudsman or regulatory agencies for the most recent compliance history.
In short: Hanna Oaks has tangible positives — grounds, some very caring staff, affordability, and signs of recent improvements under new management — but it also has repeated, serious complaints about pests, odors, cleanliness, maintenance, food quality, safety systems, and allegations of neglect and theft. The experiences reported are inconsistent enough that a careful, time-of-visit assessment and review of recent inspection records are essential before making a placement decision.
