Mirador estimate
$3,250/month
  1. Home
  2. Assisted Living
  3. California
  4. San Luis Obispo

Avila Senior Living At Downtown SLO

475 Marsh Street, San Luis Obispo, CA 93401, USA
4.5 · 87 reviews
  • Independent living
  • Assisted living
For pricing and availability(510) 508-4507

Pricing

$3,250+/mo1 BedroomIndependent Living

Amenities

Healthcare services

  • Medication management
  • Activities of daily living assistance
  • Assistance with transfers
  • Assistance with dressing
  • Mental wellness program
  • Assistance with bathing
  • Coordination with health care providers
  • Hospice waiver

Healthcare staffing

  • 24-hour call system
  • 24-hour supervision
  • 12-16 hour nursing

Meals and dining

  • Meal preparation and service
  • Diabetes diet
  • Special dietary restrictions
  • Restaurant-style dining

Room

  • Cable
  • Telephone
  • Housekeeping and linen services
  • Private bathrooms
  • Air-conditioning
  • Kitchenettes
  • Fully furnished
  • Wifi

Transportation

  • Transportation arrangement
  • Transportation arrangement (non-medical)
  • Community operated transportation
  • Transportation arrangement (medical)
  • Transportation to doctors appointments

Common areas

  • Wellness center
  • Dining room
  • Outdoor space
  • Garden
  • Small library
  • Gaming room
  • Computer center
  • Fitness room
  • Beauty salon

Community services

  • Concierge services
  • Fitness programs
  • Move-in coordination

Activities

  • Scheduled daily activities
  • Community-sponsored activities
  • Resident-run activities
  • Planned day trips

4.48 · 87 reviews

Overall rating

  1. 5
  2. 4
  3. 3
  4. 2
  5. 1

  • Care

    4.5

  • Staff

    4.5

  • Meals

    4.3

  • Building

    4.6

  • Value

    4.2

About Avila Senior Living At Downtown SLO

Avila Senior Living At Downtown SLO is an exceptional senior living community located in the heart of San Luis Obispo. With Independent, Assisted Living, and Respite Care options available, residents have the freedom to live life on their own terms. The welcoming atmosphere and comfortable, pet-friendly homes create a sense of home for all who live there. The community offers a vibrant social calendar with a variety of organized activities to keep residents engaged and connected. Amenities such as outdoor grilling areas, an onsite theater, and specialty dining options provide opportunities for relaxation and socialization.

The location of Avila Senior Living At Downtown SLO is ideal, with easy access to art galleries, museums, shops, cafes, and the picturesque San Luis Obispo Creek. Residents can enjoy the beauty of their surroundings and explore all that the city has to offer. The staff at Avila Senior Living are dedicated to providing a life-enhancing environment for seniors, with enriching daily activities, exceptional service, and high-quality, individualized care. The community is kept clean and welcoming, with cozy sitting areas, a fireplace, and beautiful flower arrangements adding to the overall ambiance.

Families and residents alike have praised the staff at Avila Senior Living At Downtown SLO for their professionalism, kindness, and compassion. The residents can be challenging at times, but the staff always goes above and beyond to provide care and support. Families who have chosen Avila Senior Living for their loved ones have expressed their satisfaction with the community, citing it as a top choice for assisted living. Overall, Avila Senior Living At Downtown SLO is a place where residents can feel at home, with a caring and dedicated staff to support them on their journey.

People often ask...

State of California Inspection Reports

100

Inspections

43

Type A Citations

45

Type B Citations

5

Years of reports

14 Aug 2024
Confirmed failure to adequately communicate during a false alarm incident.
  • § 87212(b)(2)
28 Jun 2024
Identified a lack of documentation for a resident incident involving a fall and subsequent hospitalization at the facility.
  • § 87211(a)(1)
20 Jun 2024
Investigated allegations that staff did not seek timely medical attention for a resident or assist with obtaining prescribed medication; both allegations determined unsubstantiated.
19 Jun 2024
Found deficiencies in the care provided to a resident, resulting in a change in condition and behaviors that were not addressed timely.
  • § 87208(c)
19 Jun 2024
Confirmed lack of supervision leading to resident leaving unassisted, failure to seek medical attention for resident's change in condition, and lack of required training for staff assigned to supervision.
  • § 87464(f)(1)
  • § 87411(c)
  • § 87468.2(a)(4)
29 May 2024
Substantiated an incident involving counseling for inappropriate behavior, language, and conduct towards staff. Unsubstantiated retaliation against a resident council member.
  • § 87468.1(a)(3)
28 May 2024
Identified deficiencies were observed during a visit and a civil penalty was assessed for not responding to written concerns within the required timeframe.
  • § 1569.158(f)
28 May 2024
Confirmed illegal eviction based on false allegations. Identified retaliatory actions against Family Council member.
  • § 1569.158(j)
  • § 87468.2(a)(20)
23 May 2024
Investigated allegations of staff interference in residents' medical decisions and found insufficient evidence, while also reviewing claims of visitation rights violations and determining they were unfounded.
23 May 2024
Identified deficiencies related to pharmacy services and documentation during a case management visit at the facility.
  • § 87208(a)
10 May 2024
Confirmed an unlawful eviction of a resident, which was subsequently rescinded by the facility.
  • § 87224(a)(4)
10 May 2024
Confirmed inadequate hot water temperatures in multiple rooms at the facility.
  • § 87303(e)(2)
19 Apr 2024
Confirmed allegation regarding cleanliness and repairs in two specific apartments, repairs were completed to address the issue.
19 Apr 2024
Confirmed that communication from the facility licensee to the responsible parties of residents was not prompt or appropriate.
  • § 87468.1(a)(9)
11 Mar 2024
Confirmed allegation of improper medication administration, citing failure to update medication records in accordance with doctor's orders.
  • § 87465(a)(4)
11 Mar 2024
Identified deficiencies in repairs and maintenance at the facility during the visit.
  • § 87303(a)
22 Feb 2024
Identified multiple maintenance issues during the visit.
16 Feb 2024
LPA conducted an annual visit, reviewed resident records, toured common areas, Dining Room and Kitchen, and will return to complete the visit at a later date.
13 Feb 2024
Inspections were conducted at the facility, including checks of resident and staff rosters, emergency plans, and quarterly drills. Various areas within the facility were inspected to ensure compliance with regulations.
08 Feb 2024
Reviewed allegations regarding staff's failure to provide a refund and issue a written eviction notice to a resident; found both claims unsubstantiated, with records and interviews confirming a mutual agreement for the resident's voluntary relocation and a subsequent refund issuance.
08 Feb 2024
Found insufficient staffing to meet resident needs, call buttons not responded to timely, and absence of administrator on premises for extended periods.
  • § 87415(a)(5)
  • § 87405(a)
  • § 87415(a)(6)
08 Feb 2024
Investigated allegations of staff negligence leading to a resident's injury, a missing phone charger, and missing bingo winnings; confirmed negligence in the resident's injury, but found insufficient evidence to substantiate the missing belongings allegations.
25 Jan 2024
Confirmed allegations of cleanliness and maintenance issues at the facility, as well as staffing deficiencies.
  • § 87303(a)
  • § 87411(a)
17 Nov 2023
Confirmed mismanagement of resident medication and cited deficiency.
  • § 87465(a)(4)
02 Nov 2023
Identified deficiencies in emergency exit pathway during inspection visit resulted in citation and civil penalty assessed.
  • § 87203
02 Nov 2023
Confirmed staff are not following proper food storage procedures and are not maintaining the facility in a clean and sanitary condition.
  • § 87303(a)
  • § 87555(b)(9)
26 Oct 2023
Confirmed failure to provide a working air conditioning unit for a resident in care.
  • § 87303(a)
16 Oct 2023
Confirmed some allegations related to resident care and transportation, while found other allegations to be unsubstantiated. Staff were advised to improve communication regarding residents' rights to report concerns.
  • § 87464(a)
16 Oct 2023
Confirmed staff attempted to assist a resident with self-neglect concerns, including showering and hygiene, but the resident refused. Identified lack of communication regarding resident dietary restrictions, leading to potential issues with meal service.
12 Oct 2023
Confirmed insufficient staffing and unjustified additional charges for a resident receiving SSI.
  • § 87464(e)
  • § 87411(a)
06 Oct 2023
Interviews and observations did not validate concerns about nutritional content provided to residents or staff neglecting a resident's diabetic needs.
06 Oct 2023
Confirmed that a resident's needs were not met in a timely manner, leading to a substantiated allegation.
  • § 87555(b)(7)
06 Oct 2023
Confirmed unsanitary conditions in the kitchen and improper food handling and storage practices.
  • § 87555(b)(27)
  • § 87555(b)(9)
06 Oct 2023
Confirmed staff member used resident's donation for personal expenses, but lack of evidence to prove financial abuse.
06 Oct 2023
Confirmed staff responded within acceptable timeframes for resident requests for assistance and appropriately addressed a resident's fall incident during a fire drill.
13 Jul 2023
Reviewed complaint alleging lack of emergency food supplies. Found an adequate stock of nonperishable food items in the kitchen and storage units, advising the purchase of additional supplies to accommodate special dietary needs and ensuring staff awareness of locations.
21 Jun 2023
Reviewed staffing and documentation procedures; noted inconsistencies in task completion reporting and lack of clarity in manager on duty schedule postings.
12 Apr 2023
Confirmed mismanagement of resident medications, resulting in a substantiated allegation.
  • § 87465(a)(4)
22 Mar 2023
Confirmed allegations of medication mismanagement, dietary needs not being followed, inappropriate staff behavior, and unsanitary conditions during the visit.
  • § 87465(a)(4)
  • § 87468.1(a)(1)
  • § 87303(a)
22 Mar 2023
Confirmed concerns about staff discussing resident information over the walkie-talkies, but found no evidence that residents' privacy was violated. Recommended continued discussions on privacy policies.
17 Mar 2023
Confirmed mishandling of a resident's medication but found that the facility's staff requested a timely refill, which was delayed due to the doctor's absence and insurance issues, resulting in the resident going without medication for a few days.
17 Mar 2023
Confirmed medication delivery issues for residents on specific dates and times.
  • § 87465(a)(4)
17 Mar 2023
Investigated an allegation of staff mismanaging residents' medication; found that medication was delayed due to an accidental spill but replaced within a reasonable time, making the claim unsubstantiated.
09 Mar 2023
Confirmed lack of staff present in facility for over 5 hours, and improper provision of food service.
  • § 87411(a)
09 Mar 2023
Confirmed that staff did not follow a resident's dietary needs, resulting in a substantiated complaint.
  • § 87555(b)(9)
01 Mar 2023
Confirmed improper food handling and storage, mishandling of residents' medications, failure to follow infection control procedures, and inadequate facility maintenance.
  • § 87555(a)(9)
  • § 87468.1(a)
  • § 87465(a)(1)
  • § 87468.1(b)(2)
01 Mar 2023
Investigated allegations of medication errors and inadequate food service during the holidays.
  • § 87465(a)(4)
01 Mar 2023
Confirmed inadequate staffing and long wait times for meals at the facility.
  • § 87411(a)
01 Mar 2023
Confirmed inadequate staffing, with instances of long wait times for meals due to insufficient kitchen staff, and identified disrepair issues including non-functioning laundry machines, broken patio furniture, and faulty ovens.
  • § 87411(a)
  • § 87303(a)
27 Jan 2023
Found improper storage of uncovered food items during inspection and failure to fulfill resident request for ice cream.
  • § 87555(b)(9)
27 Jan 2023
Identified incident where wrong medication given to resident, resulting in low blood pressure. Deficiency cited.
  • §
27 Jan 2023
Found deficiency in staff not wearing masks while providing care to residents.
  • § 87468.1
19 Jan 2023
Investigated allegations of staff not properly trained and mishandling residents' medications. Found evidence supporting lack of training and understaffing leading to medication delivery issues.
  • § 1569.69(a)(1)
  • § 87468.1(a)(2)
19 Jan 2023
- Staff at the facility did not report positive COVID-19 cases among employees and residents to the appropriate agency within the required timeframe.
  • § 87211(a)(2)
11 Jan 2023
Confirmed insufficient staffing to meet residents' needs regarding showering services after reviewing records, interviewing staff and residents, and assessing witness statements.
  • § 87468.1(a)(2)
11 Jan 2023
Found improper food storage practices; food items in the refrigerator lacked labeling to indicate when they were stored.
  • § 87555
03 Jan 2023
Identified deficiencies in infection control practices, fire safety, staff mask-wearing, and food storage during the inspection.
  • § 87555
  • § 87202(a)
  • § 87468.1
10 Nov 2022
Confirmed that a staff member sexually abused a resident.
  • §
07 Sept 2022
Confirmed improper food handling and storage techniques and unsubstantiated absence of on-site administrator.
  • § 87555(b)(9)
30 Aug 2022
Identified multiple complaints and deficiencies at the facility, including staffing, safety, medication, food services, and COVID-19 protocols.
15 Jul 2022
Identified deficiencies in handling the eviction process for a resident.
  • § 87224(a)(4)
15 Jul 2022
Confirmed insufficient staffing levels, found no evidence of inadequate staff training, and could not verify claims of resident retention issues or inadequate food.
  • § 87411(a)
12 Jul 2022
Confirmed lack of transportation for residents to medical appointments.
  • § 87465(a)(2)
30 Jun 2022
Interviews with residents and staff revealed that staff typically respond promptly to residents' calls for assistance and that the facility maintains cleanliness standards.
30 Jun 2022
Confirmed that the facility is financially solvent, with residents and staff not experiencing any disruptions in basic needs, but a technical violation was issued for late payments to vendors.
30 Jun 2022
Found no evidence of hazardous chemicals causing a chemical reaction in the kitchen as alleged, with interviews indicating no danger to residents.
09 Jun 2022
Confirmed insufficient staffing levels to meet residents' needs, leading to immediate health and safety risks.
  • § 87411(a)
09 Jun 2022
Found failure to ensure staff were wearing face coverings, posing a risk to residents' health and safety.
07 Jun 2022
Confirmed that staff did not follow COVID-19 protocols regarding face mask usage while interacting with residents.
  • § 87468.1
28 May 2022
Found staff not wearing masks properly while interacting with residents, including not maintaining proper social distance or wearing masks over their noses and mouths.
  • § 87468.1
10 May 2022
Identified deficiencies in the facility's staffing records led to civil penalties being assessed by the California Department of Social Services.
  • § 87355(e)(2)
10 May 2022
Investigated allegations of abuse reported by a resident and staff member.
06 May 2022
Confirmed failure to assist residents with medication administration at the facility.
  • § 87465(a)(4)
06 May 2022
Confirmed lack of administrator at the _____________, leading to increased resident incidents and lack of support from management.
  • § 87405(a)
04 May 2022
Confirmed an issue with the garage door not working properly and a resident injury allegation was not substantiated due to lack of witnesses and records of treatment.
  • § 87303(a)
04 May 2022
Confirmed safety concern due to multiple instances of power outages in a resident's room, resulting in insufficient lighting for over 24 hours.
  • § 87303(d)
20 Apr 2022
Investigated allegations of medication mismanagement, lack of activities, and improper food storage. Medication delivery and timing found satisfactory, activities provided regularly, and food properly stored.
30 Mar 2022
Confirmed lack of transportation arrangement for residents and unsatisfactory kitchen conditions.
  • § 87465(a)(2)
  • § 87555(b)(9)
30 Mar 2022
Confirmed lack of transportation provided for medical appointments to residents on specific days and times as per previous policy.
  • § 87465(a)(2)
23 Mar 2022
Confirmed injuries sustained by a resident due to staff negligence, resulting in a civil penalty being assessed.
  • § 87468.2(a)(4)
23 Mar 2022
Confirmed invalid rate increases for monthly care fees, resulting in civil penalties issued.
08 Mar 2022
Identified illegal rate increase for residents due to lack of evidence for higher level of care provided. Civil penalty imposed for repeat violation.
  • § 1569.655(a)
01 Mar 2022
Confirmed a staff member caused injury to a resident and that the resident's room was not properly maintained.
  • § 87468.2(a)(4)
  • § 87303(a)(1)
01 Mar 2022
Investigated an allegation that a resident's grooming needs were not met while in care, but found insufficient evidence to support the claim.
18 Feb 2022
Confirmed observations of staff following COVID protocols, presence of hand sanitizing stations, lack of handwashing reminder signage in common area bathrooms, and need for repair of garden gate.
08 Sept 2021
Identified deficiencies in providing proper notice of rent increases and issuing credits for residents who moved out, resulting in civil penalties assessed.
08 Sept 2021
Confirmed that staff did not provide clean linens and that resident's room was unsanitary. The allegation of staff increasing resident's rate was determined to be unsubstantiated.
  • § 87303(a)
  • § 87307(a)(3)
26 Aug 2021
Identified deficiencies in notifying residents of rent increases and crediting accounts for rental increases, with some residents not receiving proper adjustments or credits as required.
  • § 1569.655(a)
12 Aug 2021
Identified deficiencies in staff background checks resulted in civil penalties being assessed.
  • § 87355(e)(1)
  • § 87355(e)(2)
08 Jul 2021
Investigated the allegation of an uncomfortable temperature in the dining room; found that the room was kept within a comfortable temperature range, with temperatures recorded between 68°F and 74°F, supported by space heaters.
01 Jul 2021
Confirmed that the facility increased rental rates without proper notice to residents.
  • § 1569.655(a)
30 Apr 2021
Confirmed staff were observed wearing face coverings during the visit, following a report of a staff member not wearing a mask.
14 Oct 2020
Investigated various complaints regarding the HVAC system, food service, record keeping, overcharging residents, and staffing levels. Issues with HVAC system and record keeping were identified, while allegations of inadequate food service, overcharging residents, and insufficient staff were not substantiated.
14 May 2020
Investigated allegations of an unsafe and unsanitary environment, lack of supervision leading to falls, and inadequate staffing. Determined all claims were unsubstantiated, with no evidence supporting any failure in providing care or supervision.
13 Feb 2020
Investigated a reported incident involving a resident submitted on 02/04/2020 and needed more time for further examination. Conducted interviews with staff and residents and gathered relevant documents.
13 Feb 2020
Found high water temperatures in common area bathrooms and missing emergency evacuation chairs in stairwells during a complaint visit.
  • §
  • §
09 Jan 2020
Confirmed cleanliness and proper functioning of physical plant, resident rooms, kitchen, and storage areas during pre-licensing visit.
19 Dec 2019
Confirmed successful completion of COMP II by the applicant/administrator during a telephone call with the analyst at CAB, with understanding demonstrated in various areas related to facility operation and compliance with regulations.
04 Oct 2019
Identified deficiency during visit, new administrator appointed.
  • §
04 Oct 2019
Determined that construction work was done without proper permits. The report also found no safety issues related to the construction.
  • § 87305(a)

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