The Village At Hayes Valley offers a luxurious and welcoming environment for seniors looking to live their golden years in style in the City by the Bay. This boutique senior community provides a perfect blend of care and activities, ensuring that residents can live well each day. The pet-friendly Assisted Living and Memory Care apartments are designed to cater to all levels of ability, with amenities that promote pampering, self-care, physical activity, and socializing. From fitness classes to crafts workshops, there is always something to look forward to at The Village At Hayes Valley.
The onsite amenities at The Village At Hayes Valley are tailored to enhance the daily lives of residents. Whether it's enjoying a stroll through the landscaped courtyard, participating in group fitness classes, or attending live piano performances in the fireside lounge, there is no shortage of engaging activities to enjoy. The private apartment homes offer personal bathrooms and outdoor living spaces, providing residents with a comfortable and relaxing living space. With personalized care plans, a dedicated 24-hour care team, and stand-out amenities, The Village At Hayes Valley is committed to supporting residents to live full, active, and independent lives.
The community at The Village At Hayes Valley is vibrant and inclusive, with residents and staff forming an extended family. The caregivers, housekeepers, activity director, and food preparation staff are dedicated to providing excellent care and creating a warm and welcoming environment. Residents can enjoy delicious meals, participate in a variety of activities, and make new friends within the community. With its scenic views, spacious rooms, and friendly atmosphere, The Village At Hayes Valley truly feels like home for residents.
People often ask...
The Village At Hayes Valley offers competitive pricing, with rates starting at a cost of $3,750 per month.
The Village At Hayes Valley offers independent living, assisted living, and memory care.
Yes, The Village At Hayes Valley allows residents to age in place and adjust their level of care as needed.
The full address for this community is 624 Laguna Street, San Francisco, CA 94102, USA.
Yes, The Village At Hayes Valley offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
41
Inspections
24
Type A Citations
16
Type B Citations
3
Years of reports
19 Sept 2024
19 Sept 2024
Confirmed facility closure and relocation of all residents as stated in the notification letter.
19 Sept 2024
19 Sept 2024
Confirmed closure of the facility after all residents were relocated, with no evidence of care and supervision observed during the inspection.
10 Sept 2024
10 Sept 2024
Confirmed violation of regulations regarding illegal eviction of residents at the facility.
§ 87224(a)(5)
10 Sept 2024
10 Sept 2024
Confirmed substantiated allegation of illegal evictions due to facility sale, with some residents given insufficient notice to vacate.
§ 87224(a)(5)
10 Sept 2024
10 Sept 2024
Confirmed mishandling of medication was unsubstantiated, while lack of ADA compliance for handicap accessibility was found to be true.
§ 87303(a)
10 Sept 2024
10 Sept 2024
Determined a lack of sufficient evidence to support or deny the allegation that a resident was billed for services not rendered, as no specific information or billing documents were provided to verify the claim.
08 Mar 2024
08 Mar 2024
Identified violations in residents' rights, administrator qualifications, services, eviction procedures, infection control, and personnel requirements during the meeting. Monitoring visits will increase for 2 years to ensure compliance.
08 Mar 2024
08 Mar 2024
Identified violations in various areas including personal rights, medical care, personnel requirements, medication administration, basic services, resident records, infection control, reporting, and emergency plans.
05 Mar 2024
05 Mar 2024
Confirmed allegation of staff not being trained on fire drills, with evidence of lack of emergency training for new hires.
§ 1569.695(c)
05 Mar 2024
05 Mar 2024
Confirmed deficiencies in emergency disaster training and updated plans at the facility, while staffing scheduling allegations were unsubstantiated.
§ 87212(a)
§ 1569.695(b)
04 Mar 2024
04 Mar 2024
Investigator found allegations regarding the pendant system and laundry/garbage services to be unfounded and unsubstantiated, while unable to determine neglect in an unwitnessed fall incident.
04 Mar 2024
04 Mar 2024
Identified deficiency in staffing levels for residents, leading to potential safety concerns during emergencies.
§ 87411(a)
29 Dec 2023
29 Dec 2023
Unannounced investigative findings revealed a previous verbal agreement regarding monthly fees that was not officially documented. Allegations of retaliation and inadequate care were not proven.
11 Dec 2023
11 Dec 2023
Confirmed deficiencies in staff training, COVID outbreak reporting, infection control plan adherence, and eviction letter submission.
§ 87470(b)(4)
§ 87224(f)
§ 87411(c)(1)
§ 87211(a)(1)
11 Dec 2023
11 Dec 2023
Confirmed allegations of staff training deficiencies and lack of emergency PPE supply.
§ 87411(c)(1)
§ 87470(b)(4)
02 Oct 2023
02 Oct 2023
Conducted unannounced visit to address concerns, obtained records, interviewed staff, no deficiencies cited.
02 Oct 2023
02 Oct 2023
Identified deficiencies were not corrected, leading to civil penalties being assessed for violations of record-keeping regulations during the inspection on 10/2/23.
22 Sept 2023
22 Sept 2023
Found deficiencies during the visit.
§ 87412(f)
§ 87506(d)
20 Sept 2023
20 Sept 2023
Found deficiencies in eviction procedures and reporting requirements following an incident involving residents.
§ 87211(a)(1)
§ 87224(a)(4)
24 Aug 2023
24 Aug 2023
Investigated an incident from August 4, 2023, where one resident attacked another; staff intervened, 911 was called, and re-admittance issues for the attacking resident were noted. Further investigation required, with no deficiency cited at this time.
24 Aug 2023
24 Aug 2023
Found deficiencies not corrected within the specified timeframe, resulting in the assessment of a civil penalty.
08 Aug 2023
08 Aug 2023
Confirmed allegations of incorrect billing practices and lack of resident activities, while the allegation of leaving a resident in urine was determined to be unfounded.
§ 87468(a)(8)
§ 87219(f)
24 May 2023
24 May 2023
Conducted an unannounced case management visit and addressed a complaint regarding a resident's violent behavior, resulting in a hospitalization for evaluation and subsequent return to the facility with a safety plan in place.
21 Mar 2023
21 Mar 2023
Investigated an allegation of fiduciary abuse involving a staff member and a former resident; interviews and document collection conducted, and further follow-up needed.
20 Mar 2023
20 Mar 2023
Confirmed allegations related to staff not ensuring that residents with special diets receive proper meals, and that there is a shortage of cleaning supplies.
§ 87307(a)(3)
§ 1569.312
08 Mar 2023
08 Mar 2023
Found: Allegations of low supplies for resident care needs and medication accessibility were substantiated, while concerns about document security and reporting incidents were determined to have merit.
§ 87211(a)(2)
§ 87307(a)(3)
08 Mar 2023
08 Mar 2023
Confirmed an allegation that staff failed to notify the authorized representative of a resident's fall resulting in hospitalization.
§ 87468.1(a)(8)
08 Mar 2023
08 Mar 2023
Found allegations of delayed response times to residents' calls for assistance and staff speaking inappropriately, unsubstantiated. Identified and addressed staffing challenges and ensured residents received proper care and medication.
§ 1569.312
26 Jan 2023
26 Jan 2023
Visited two buildings sharing kitchen and cleaning supplies, no citations issued during inspection.
17 Jan 2023
17 Jan 2023
Found lack of adequate staffing, training deficiencies in medication administration, and unresolved issues with call pendant system.
§ 1569.69
§ 87411(a)
§ 87465(a)(1)
11 Apr 2022
11 Apr 2022
Verified two citations and cleared them.
29 Mar 2022
29 Mar 2022
Found insufficient staffing levels during night shifts, delayed medication administration, failure to notify of COVID-19 exposures, and lack of incontinent care, all substantiated.
§ 87411(a)
§ 87465(c)(2)
§ 87468.1(a)
§ 87468.1(a)(8)
08 Mar 2022
08 Mar 2022
Confirmed deficiency in refunding preadmission fee to authorized representative as alleged, with documentation showing refund processed but not credited to account.
§ 87507(g)(5)
01 Mar 2022
01 Mar 2022
Identified deficiency in incident reporting and failure to provide written report following verbal notification.
§
§
01 Mar 2022
01 Mar 2022
Identified deficiencies in the qualifications and reporting requirements for the administrator at the facility.
§
§
§
11 Jan 2022
11 Jan 2022
Interview conducted to follow up on an incident reported by the facility involving a resident purchasing clothes for a former staff member without reimbursement.
30 Sept 2021
30 Sept 2021
Confirmed no safety hazards were observed during the annual infection control inspection visit. All required procedures, supplies, and documentation were found to be in place.
30 Sept 2021
30 Sept 2021
Inspection report confirmed compliance with infection control measures and facility safety standards during the visit.
11 Aug 2021
11 Aug 2021
Confirmed allegations of staff not meeting hygiene needs, but unsubstantiated claims of lack of supervision, failure to notify responsible party of weight loss, failure to notify of incidents, insufficient staffing, and failure to safeguard belongings.
§ 80072(a)(2)
08 Mar 2021
08 Mar 2021
Investigated the allegation of lost dentures, but lacked sufficient evidence to determine whether staff or another party was responsible.
08 Mar 2021
08 Mar 2021
Confirmed neglectful behavior regarding monitoring of resident's weight and failure to report important information to necessary parties.