Pricing ranges from
$2,850 – 4,500/month
  1. Home
  2. Assisted Living
  3. California
  4. Monrovia

Henrietta's Leven Oaks By Serenity Care Health

120 South Myrtle Avenue, Monrovia, CA 91016, USA
4.5 · 20 reviews
  • Assisted living
For pricing and availability(510) 508-4507

Pricing

$2,850+/moSemi-privateAssisted Living
$4,500+/moSuiteAssisted Living

Amenities

Healthcare services

  • Medication management
  • Activities of daily living assistance
  • Assistance with transfers
  • Assistance with dressing
  • Mental wellness program
  • Assistance with bathing

Healthcare staffing

  • 24-hour call system
  • 24-hour supervision

Meals and dining

  • Meal preparation and service
  • Diabetes diet
  • Special dietary restrictions
  • Restaurant-style dining

Room

  • Cable
  • Telephone
  • Housekeeping and linen services
  • Private bathrooms
  • Air-conditioning
  • Kitchenettes
  • Fully furnished
  • Wifi

Transportation

  • Transportation arrangement
  • Community operated transportation

Common areas

  • Wellness center
  • Dining room
  • Outdoor space
  • Garden
  • Small library
  • Gaming room
  • Computer center
  • Fitness room
  • Beauty salon

Community services

  • Concierge services
  • Fitness programs
  • Move-in coordination

Activities

  • Scheduled daily activities
  • Community-sponsored activities
  • Resident-run activities
  • Planned day trips

4.50 · 20 reviews

Overall rating

  1. 5
  2. 4
  3. 3
  4. 2
  5. 1

  • Care

    4.5

  • Staff

    4.5

  • Meals

    4.3

  • Building

    4.7

  • Value

    4.3

About Henrietta's Leven Oaks By Serenity Care Health

Henrietta's Leven Oaks By Serenity Care Health is a historic and elegant assisted living facility located in the heart of Old Town Monrovia. With 41 beautifully designed units, residents can enjoy a serene living environment with activities available around the clock. The staff at Leven Oaks is comprised of experienced caregivers and an Administrator who are dedicated to providing top-notch care to all residents.

At Leven Oaks, seniors who require assistance with activities of daily living can rest assured that they will receive personalized care in a safe and luxurious setting. The goal of the staff is to understand each resident's unique preferences and level of independence to ensure that they are comfortable and well cared for at all times. The facility also offers outdoor activities like gardening and a spacious balcony for residents to enjoy.

Located centrally in Monrovia, Leven Oaks is conveniently situated near shopping, dining, farmers markets, and major medical centers. The facility's prime location allows residents easy access to a variety of amenities while still enjoying a peaceful and comfortable living environment. With a focus on quality care, Serenity Care Health, the organization behind Leven Oaks, guarantees the highest quality of healthcare professionals through a thorough screening process and internal quality assurance program.

Serenity Care Health operates a variety of locations with the common goal of enhancing quality care for all. The organization believes in fostering customized care, privacy, and dignity for all residents, and works diligently to ensure that each individual's needs are met. With a commitment to providing top-notch care and a focus on quality, Henrietta's Leven Oaks By Serenity Care Health stands out as a premier assisted living facility in the Monrovia area.

People often ask...

State of California Inspection Reports

120

Inspections

50

Type A Citations

45

Type B Citations

5

Years of reports

15 Aug 2024
Reviewed allegations of inadequate food service and staff ignoring resident requests. Interviews with staff and residents did not support the allegations.
11 Jul 2024
- Identified deficiencies in various areas including infection control, operational requirements, physical plant safety, staffing, personnel records, resident records, planned activities, food service, incident medical and dental care, disaster preparedness, and residents with special health needs.
  • § 87216(a)
  • § 87203
  • § 87303(a)
  • § 87303
  • § 87307(a)(3)
22 Apr 2024
Interviews and observations revealed no evidence to support the allegation of staff mistreating a resident by covering their mouth and nose during dressing.
28 Mar 2024
Confirmed allegations of illegal eviction and staff retaliation were found to be unsubstantiated after interviews with residents, administrators, and a representative from the Department of Health Services.
23 Jan 2024
Investigated the allegation that staff did not provide adequate nighttime supervision; interviews and video evidence showed insufficient proof to support claims of staff sleeping during night shifts, resulting in the allegation being unsubstantiated.
23 Jan 2024
Investigated an allegation of residents engaging in an altercation, finding insufficient evidence to support the claim.
16 Jan 2024
Allegation of unclean resident rooms was investigated and determined to be unsubstantiated. Allegation regarding staff training was also found to be unsubstantiated.
11 Jan 2024
Found no evidence to support allegations of residents being restrained, not properly dressed, medication not dispensed as prescribed, or staff not intervening in physical altercations, based on interviews, record reviews, and observations.
09 Jan 2024
Determined deficiency in reporting special incident.
  • § 87211(a)(1)
09 Jan 2024
Investigated an allegation that staff did not prevent a resident from being harmed by another resident, finding insufficient evidence to prove whether the allegation occurred.
21 Dec 2023
Determined that the allegation regarding staff failing to safeguard a resident's property, specifically a missing Agave sweetener, lacked sufficient evidence, making it unsubstantiated.
27 Nov 2023
Investigated complaints regarding lack of hot water, facility disrepair, unmet dietary needs, and unclean rooms. Determined insufficient evidence to support any allegations.
17 Oct 2023
Investigated allegations of improper medication dispensing and failure to safeguard residents' property; determined no substantial evidence to support these claims.
26 Sept 2023
Identified deficiencies in personnel records and staff clearances during the inspection.
  • § 87412(a)(11)
  • § 87355(e)(1)
  • § 87412(a)(7)
25 Sept 2023
Identified deficiencies in cleanliness, accessibility to cleaning products, maintenance issues, and safety hazards during an annual inspection.
  • § 87303(a)
  • § 87309(a)
20 Sept 2023
Found no deficiencies during the annual inspection visit.
18 Sept 2023
Investigated an allegation of staff mismanaging residents' medication and found insufficient evidence to confirm the claim. Interviews and document reviews indicated medications administered according to doctor's orders.
31 Aug 2023
Investigated an allegation of a questionable death, focusing on whether a staff member provided drugs to a resident who passed away. Found insufficient evidence to confirm the allegation, with the coroner’s report listing natural causes as the cause of death.
30 Aug 2023
Confirmed allegation of residents leaving the facility unassisted due to lack of supervision.
  • § 87705(c)(4)
30 Aug 2023
Found insufficient evidence to support allegations of improper eviction procedures and staff not safeguarding residents' belongings.
24 Aug 2023
Confirmed allegations of staff failing to report an incident and notify others about a positive COVID-19 case at the facility.
  • § 87468.1(a)(2)
  • § 87211(a)(2)
30 May 2023
Investigated complaints regarding communication issues, resident needs, and inappropriate restraints, but found insufficient evidence to support the allegations.
17 May 2023
Determined that the facility lacked sufficient liability insurance coverage for resident injuries from 08/26/2022 to 12/06/2022, as policies shared with other locations and containing exclusions did not meet Title 22 Regulations requirements.
  • § 1569.605
  • § 1569.605
02 May 2023
Confirmed that a resident wandered away from lack of supervision.
  • § 1569.2(c)
06 Apr 2023
Confirmed findings of inadequate staff response times to resident call buttons, inadequate provision of nutritious meals for a resident with specific dietary requirements, and unresolved plumbing issues in resident bathrooms.
  • § 87411(a)
  • § 87303(e)(6)
  • § 87555(b)(7)
  • § 87468.1(a)(9)
06 Apr 2023
Investigated complaints of staff treating residents without dignity or respect and found insufficient evidence to prove such claims. Confirmed that no violations of California regulations occurred.
09 Mar 2023
Details of the inspection were reviewed, various allegations were investigated, and it was ultimately concluded that there was not enough evidence to prove the alleged violations.
19 Jan 2023
Confirmed deficiencies in supervision resulting in a resident leaving the facility unassisted on multiple occasions.
  • § 87705(c)(4)
13 Dec 2022
Confirmed that the facility met required standards for resident care, safety, and operational procedures during the visit.
08 Dec 2022
Investigated the allegation that a resident was being unlawfully evicted; found insufficient evidence to support the claim as the relevant documents and interviews indicated only one resident received an eviction notice.
31 Aug 2022
Confirmed allegations of a physical altercation between residents, but found insufficient evidence to support claims of staff's refusal to seek medical attention.
31 Aug 2022
Confirmed an immediate health and safety concern regarding an inoperable auditory chime device during a recent visit.
  • §
30 Aug 2022
Revoked license due to violation of law.
30 Aug 2022
Identified concerns included incomplete and contradicting physician's reports for residents, as well as issues with the building's elevator and wheelchair lift installation.
26 Aug 2022
Confirmed citation for failure to submit proof of liability insurance. Civil penalties assessed for the deficiency.
26 Aug 2022
Confirmed concerns with missing bathroom doors, high water temperatures, and pending fire safety approval during a follow-up inspection.
23 Aug 2022
Identified concerns with safety and maintenance issues during the inspection at the facility.
16 Aug 2022
Confirmed deficiency in liability insurance coverage, resulting in civil penalties issued.
10 Aug 2022
Interviews and records reviewed did not provide enough evidence to support the allegation that a resident was hit in their room, therefore the allegation remains unsubstantiated.
02 Aug 2022
Confirmed concerns about staff not wearing face coverings/masks and lack of COVID screening upon entry, in addition to a resident testing positive for COVID.
  • §
02 Aug 2022
Confirmed deficiencies related to liability insurance coverage and issued civil penalties for the facility.
21 Jul 2022
Cited a deficiency in maintaining liability insurance coverage as required by state law, resulting in civil penalties being issued.
18 Jul 2022
Confirmed understanding of facility operation, staff qualifications, program policies, and exclusion regulations during COMP II.
13 Jul 2022
Confirmed failure to submit proof of liability insurance as required by law.
  • §
14 Jun 2022
Confirmed deficiencies in liability insurance coverage and issued a civil penalty for non-compliance.
02 Jun 2022
Citations issued during the visit for lack of proper liability insurance coverage. A civil penalty was assessed as a result.
02 Jun 2022
Confirmed allegation of pests in the facility based on interviews, observations, and records.
  • § 87303(a)
19 May 2022
Confirmed deficiencies in liability insurance coverage were identified during the inspection, resulting in a civil penalty.
19 May 2022
Conducted unannounced visit to facility, verified resident information and provided updates on regulations to residents.
06 May 2022
Identified deficiencies in liability insurance coverage resulting in a civil penalty assessment.
22 Apr 2022
Confirmed citation for not meeting liability insurance requirements, resulting in a civil penalty issued.
12 Apr 2022
Found deficiencies in liability insurance coverage requirements and issued a civil penalty for non-compliance.
29 Mar 2022
Identified insurance coverage deficiency. Civil penalties issued for noncompliance.
16 Mar 2022
Confirmed deficiency in liability insurance coverage, resulting in civil penalty assessment.
02 Mar 2022
Confirmed deficiencies in maintenance and operation were noted during an inspection, with repairs needed in various areas.
02 Mar 2022
Identified deficiency in insurance coverage for residents and guests, resulting in a civil penalty assessment.
26 Feb 2022
Confirmed lack of supervision resulting in resident eloping, denied allegations of resident being hit or bit by another resident, and unsubstantiated claim of resident left in soiled undergarments.
  • § 87464(d)
26 Feb 2022
Investigated elopements were not reported to the Licensing office.
  • §
16 Feb 2022
Identified liability insurance deficiency resulting in civil penalties.
16 Feb 2022
Identified deficiencies in maintenance and operation, medical care, and cleanliness were addressed and corrected during the visit.
02 Feb 2022
Confirmed deficiency in liability insurance coverage and issued civil penalty assessment for the facility.
02 Feb 2022
Identified deficiencies during inspection included issues with water temperature, laundry detergent accessibility, missing auditory chime on an exit door, absent smoke detector, presence of rubbing alcohol, improper storage of medications, missing physician's orders, and various maintenance issues within the facility.
  • §
  • §
  • §
  • §
  • §
  • §
  • §
19 Jan 2022
Identified liability insurance deficiency and issued civil penalty.
12 Jan 2022
Investigated allegations that management required staff to work while diagnosed with COVID-19, did not enforce mask-wearing, and did not require glove use; found insufficient evidence to support these claims, concluding the allegations were unsubstantiated.
06 Jan 2022
Identified liability insurance deficiency at the facility resulted in a civil penalty assessment.
27 Dec 2021
Cited for failure to maintain required liability insurance coverage. Civil penalties issued for non-compliance.
14 Dec 2021
Observed concerns included staff not wearing face coverings and lack of COVID screening upon entry.
  • §
14 Dec 2021
Confirmed citation for not meeting liability insurance coverage requirements, resulting in a civil penalty.
14 Dec 2021
Confirmed citation for missing evacuation chairs in stairwells, resulting in civil penalty assessment.
30 Nov 2021
Identified deficiencies in liability insurance coverage resulted in civil penalties for the facility.
30 Nov 2021
Found deficiencies during a health and safety check, including missing evacuation chairs in stairwells.-Requested reevaluation of a resident by their physician to ensure proper care.
  • §
17 Nov 2021
Confirmed failure to submit required liability insurance documentation.
  • §
02 Nov 2021
Confirmed deficiencies in licensing compliance were noted during the visit, along with civil penalties being assessed for non-compliance.
28 Oct 2021
Confirmed allegations of hot water temperature not in compliance with regulations and elevator out of order after 10-day unannounced visit.
  • § 87303(e)(2)
  • § 87303(a)
27 Oct 2021
Identified deficiencies related to a refund not provided by the responsible party.
  • §
20 Oct 2021
Identified deficiencies in insurance coverage resulted in civil penalties being issued.
08 Oct 2021
Identified deficiencies were not corrected within the specified timeline, resulting in civil penalties being issued.
07 Oct 2021
Identified overdue annual fees of $1,484.00 during the visit.
07 Oct 2021
Confirmed deficiencies were cited and civil penalties were assessed during the follow-up visit by licensing program analysts.
07 Oct 2021
Identified missing medications and improper administration of vitamins during the visit.
  • §
28 Sept 2021
Identified deficiencies in medication administration and staff clearance requirements during the inspection.
  • §
  • §
  • § 1569.50
  • §
  • §
  • § 1569.17(b)
28 Sept 2021
Identified inoperable exit chime device at facility during visit.
  • §
23 Sept 2021
Confirmed citation for failure to submit proof of liability insurance by specified deadline. Civil penalties issued.
09 Sept 2021
Identified concerns during the visit included lack of temperature screenings, inoperable auditory chimes on exit doors, insufficient perishable food supply, violation of resident privacy during diaper change, and presence of a bed frame on a walkway.
  • §
  • §
  • §
  • §
  • §
09 Sept 2021
Confirmed citation for failure to submit proof of liability insurance on time, resulted in civil penalties.
02 Sept 2021
Confirmed allegations of staff not being properly trained and insufficient staffing levels based on interviews and record reviews. Residents reported long wait times for assistance and inadequate supervision.
  • § 87411(a)
  • § 1569.625(b)(1)
02 Sept 2021
Confirmed allegations regarding improper administration and lack of refund, while determining other allegations unsubstantiated.
  • § 87507(g)(5)
31 Aug 2021
Identified violation of regulations in hiring process, posing a safety risk to residents.
  • § 1569.17(b)
31 Aug 2021
Confirmed deficiencies and civil penalties issued during a visit in July 2021 were corrected and will be reflected in the updated report issued in September 2021.
30 Aug 2021
Confirmed closure plan for multiple facilities and discussed relocation of residents.-Requested necessary documents from licensee representatives.
23 Aug 2021
Identified deficiencies and civil penalties from the inspection conducted on July 16, 2021, were corrected on the revised report issued on September 28, 2021.
20 Aug 2021
Investigated issues related to staff file access during a complaint visit, with files locked in an office inaccessible to facility staff, causing a delay in the review process. Identified deficiencies documented, and exit interview conducted.
  • §
12 Aug 2021
Identified deficiencies during the inspection were addressed and civil penalties issued were corrected on September 28, 2021.
29 Jul 2021
Identified an inoperable safety device for residents with dementia during a site visit.
  • §
29 Jul 2021
Identified deficiencies and civil penalties were corrected and reissued after a visit by the California Department of Social Services.
16 Jul 2021
Amended report dismissed deficiencies and civil penalties issued during a visit on July 16, 2021. Corrections reflected on a subsequent report issued on September 28, 2021.
30 Jun 2021
Investigated allegation that staff lacked required training for g-tube care; found insufficient evidence to confirm or deny the claim. Interviewed multiple staff and residents, with no corroborating evidence found; incident details and witness information lacking; no deficiencies cited.
24 Jun 2021
Confirmed allegations of pest issues in the kitchen and facility, with evidence of rat sightings and droppings.
  • § 87303(a)
24 May 2021
Confirmed lack of qualifications for administering medications by staff members.
  • § 1569.69(b)
12 May 2021
Confirmed multiple falls and insufficient staff. Insufficient evidence for bathing assistance allegation.
  • § 87411
  • § 87468.1(a)(2)
12 May 2021
Identified deficiencies in exit door chime device and elevator maintenance during the visit.
  • §
  • §
03 Nov 2020
Confirmed that staff mismanaged residents' medication, including incorrect administration and lack of proper documentation, involving missing medication sheets and untrained staff handling medications.
  • § 87465(e)
  • § 87465(h)(6)
  • § 1569.69
22 Sept 2020
Investigated allegations of staff misconduct, inadequate resident protection, improper feeding, unsafe liquids, lack of oxygen administration training, and medication mishandling; found no sufficient evidence to support any of these claims.
27 Feb 2020
Reviewed file, cleared deficiency, obtained necessary documentation.
27 Feb 2020
Identified deficiencies in care and safety protocols during the visit, including issues with resident evaluations, staffing levels, emergency exit devices, and hazardous materials storage.
  • §
  • §
  • §
  • § 87458
  • §
  • §
  • §
  • §
  • §
27 Feb 2020
Found deficiencies during an unannounced visit, including lack of proper documentation and failure to assist residents with self-administered medications.
  • §
20 Feb 2020
Confirmed that staff mismanaged a resident's medication, as multiple medication errors and missing medications were identified during an unannounced visit, with staff unable to provide necessary documentation promptly.
  • § 87465(a)(5)
  • § 87465(c)(2)
20 Feb 2020
Identified deficiencies during the inspection led to the issuance of appeal rights to the individuals involved.
  • §
20 Feb 2020
Identified deficiencies in the facility including missing staff and resident records, a cabinet with toxic cleaning supplies accessible to residents with dementia, and the refusal of the facility operator to sign the report or appeal rights.
  • §
  • §
  • §
  • §
14 Feb 2020
Confirmed regulatory violation due to an unassociated individual working significant hours without proper staff documentation during an administrative leave.
  • § 1569.17(b)
06 Feb 2020
Confirmed inadequate liability insurance coverage, resulting in the issuance of civil penalties.
06 Feb 2020
Identified a violation related to lack of electricity and heat in two rooms during an unannounced visit.
  • §
23 Jan 2020
Confirmed that medications were not being administered as prescribed.
  • § 87465(c)(2)
  • § 87465(a)(5)
  • § 87465(e)
  • § 87465(a)(5)
23 Jan 2020
Identified insufficient liability insurance coverage resulting in civil penalties totaling $2,700.
08 Jan 2020
Confirmed deficiency in liability insurance coverage, resulting in civil penalties.
27 Dec 2019
Identified inadequate liability insurance coverage, resulting in a civil penalty being issued.
12 Dec 2019
Found a violation of liability insurance requirements during the visit, resulting in a citation being issued.
  • §
13 Nov 2019
Identified a deficiency regarding verification of liability insurance during the visit, resulting in civil penalties being assessed.
23 Oct 2019
Confirmed allegations of elevator being in disrepair and failure to provide written report for resident fall incident.
  • § 87303(a)
  • § 87211(a)(1)
10 Oct 2019
Confirmed inability to provide verification of Liability Insurance during the visit. Civil penalties were assessed.

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