Residents and family members commonly describe Highland Manor’s staff as kind, helpful, and attentive. Positive accounts include individualized encouragement, assistance with daily living, and support during recovery. The administrator is specifically praised for helping residents and families, though communication is not consistently reliable: one family described serious gaps in updates during hospice care and contact after the resident’s death, while another had difficulty reaching staff by phone or getting information. These accounts suggest that family communication and phone responsiveness are areas to clarify when considering the facility.
Dining feedback is mixed but generally favorable. Reviewers mention regular meals and snacks, alternative menu choices for dietary needs or preferences, and clean linens. Some residents describe the food as good or excellent, while another says it could be better. A separate strongly negative comment raised concerns about resident safety and meal adequacy without specific supporting detail; other dining comments are more positive. Accommodations are described as clean and adequate, though not luxurious. One visitor noted a substantial facelift and security improvements.
Activities are a recurring strength. Residents describe groups, games, karaoke, bingo, documentaries, and other programs as enjoyable and uplifting, with activity staff receiving particular praise. Reviewers also mention transportation with advance notice, nearby shops and restaurants, and regular visits from a doctor and dentist. Organized activities are available, although one reviewer felt attendance was limited.
Overall, reviews portray Highland Manor as a supportive community with strong staff relationships, active programming, and practical assistance for people who need help with daily living or are recovering. The population includes residents of varying ages, so the setting may not be exclusively senior-focused. Prospective residents and families may want to ask about caregiver coverage, current meal options, room features, and how the facility communicates significant health changes and responds to calls.
