I placed my mom at Rockville Terrace and have been very pleased - the staff are consistently professional, compassionate, and responsive, and they know residents by name. The facility is clean, bright and homey with great dining, lots of activities and excellent on-site amenities (salon, movie theater, gelato/coffee bar), and memory care is attentive with regular family communication. Overall a very well run, welcoming community I'd recommend.
Loved one of resident
Sep 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.40·(53)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.3
Meals
4.1
Amenities
4.6
Value
5.0
Pros
Compassionate, attentive caregiving staff
Staff familiarity with residents (use of first names)
Active, varied activities program
Dedicated activity staff and strong activity leadership
Clean, well-maintained and recently refreshed interiors
Spacious apartments with ample closet space
Available memory-care program and specialized support
Welcoming, open public spaces and attractive lobby
Regular family communication and update calls
Quick and flexible move-in processes
Cons
Inconsistent staffing levels and high staff turnover
Variable staff performance and responsiveness between shifts
Delays in attending to resident needs
Gaps in medication-management processes
Sanitation issues in some resident units
Inconsistent food quality
Unclear point-of-contact and onboarding navigation
Staff conduct and accountability
Privacy and monitoring policy concerns
Location/logistics may be inconvenient for some families
Pricing and fee transparency unclear
Summary of reviews
Ivy Park at Rockville earns consistent praise for its hospitality-focused environment, attractive physical plant, and robust activity and amenities program. Families and residents frequently describe the community as clean, open, and well appointed — with refreshed finishes, a welcoming lobby, and a range of on-site features such as a movie theater, salon, and gelato/ice-cream bar. Apartments are described as spacious with good storage, and common areas include an airy dining room that several reviewers likened to a restaurant experience. The campus impression is of a resort-like, family-oriented setting that supports social engagement and outings.
Care and staffing are a mixed picture. Many reviews highlight compassionate, attentive caregivers who know residents by name, along with strong memory-care staff, regular update calls to families, and a proactive activity team that delivers daily and season-specific programming. At the same time, there are recurring operational concerns: understaffing and high turnover, variability in staff performance (especially between day and night shifts), and delays in responding to resident requests. Some families expressed specific worries about medication handling and about accountability when care expectations were not met. Prospective families should evaluate current staffing ratios, night-shift coverage, and the facility's medication-administration protocols during a tour.
Dining and programming are definite strengths, but not uniformly so. Numerous reviews praise the variety and presentation of meals, snack availability, and a broad dining selection. Others note inconsistent food quality or nutrition-focused menu shortcomings. The activities program is frequently cited as a major positive — a dedicated activity lead, color-coded calendars, live music, trips, and indoor/outdoor options — making the community strong for socially engaged residents, including those in memory care.
Operational and practical items also recur in the feedback. A number of families experienced a learning curve at move-in, finding it initially unclear who to contact for specific issues; reviewers recommended clearer onboarding and a single point of contact. A subset of reviews flagged sanitation concerns in certain resident units and raised privacy and monitoring questions, suggesting families ask about housekeeping schedules, unit inspections, and camera/monitoring policies. Location was convenient for some but too distant for others; likewise, several reviewers appreciated the pace and flexibility of move-in availability. Finally, a few comments pointed to unclear pricing or fee disclosures, so prospective residents should request a full fee breakdown in writing.
Overall, Ivy Park at Rockville appears to offer a high-quality environment with strong amenities and an engaging activities program, and many families report positive experiences with caregiving and memory-care services. However, consistent due diligence is advised: verify current staffing levels and turnover, ask about medication-safety procedures and night-shift practices, review housekeeping and privacy policies, and obtain transparent pricing information before committing. These steps will help determine whether the community’s operational consistency matches the positive aspects that reviewers frequently cite.
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Location
Ivy Park at Rockville is located at 4625 Mangels Blvd, Fairfield, CA, 94534.
About Ivy Park at Rockville
Ivy Park at Rockville is a licensed community offering independent living, assisted living, memory care, and skilled nursing, and the place goes by State License 486803653, so you know it's regulated and meets required standards, and the campus supports up to 199 residents with a choice of companion studios, private studios, single rooms, open one-bedroom layouts called Magnolia, Magnolia Suite, Dahlia, and Aster, and two-bedroom options named Wisteria, plus private studios like Freesia, Freesia Suite, and Aster Suite, so there's enough variety for different needs and tastes, and apartments have bright spaces, private bathrooms, individual climate controls, kitchenettes or full-size kitchens, cable and Wi-Fi, and they're furnished or you can bring your own things, and parking is set aside for residents and guests, with overnight guest spots if needed. Ivy Park sits in a modern, multi-floor building with scenic views, where you can find inviting courtyards, gardens, and plenty of indoor and outdoor seating, so visitors and residents can relax or talk together. There's a bistro, a coffee shop, a main dining room with restaurant-style meals, a private dining area for events, and meals are handled by a professional chef who can meet requests for kosher, vegetarian, low-fat, low-sodium, and special diets, and you also get guest meals, takeout, and even help choosing menu items.
You'll see activities on the calendar every day, from game nights and exercise classes to walking paths, arts and crafts, musical groups, a book club, movie nights in the theater room, chair yoga and dance fitness, social gatherings, and even off-site excursions, so it's hard to be bored here. Residents can ask for scheduled transportation for errands, doctor's visits, shopping, and outings, and the community even helps with on-site copying, mail delivery, and eyeglass repair. Ivy Park offers wellness and education programs, brain fitness, and activities in both English and Spanish, and pets are allowed according to their policies, so you might see a furry friend visiting now and then. There's a special area called Evergreen at Ivy designed for memory care, where residents with dementia get help with daily activities and special programs, and these residents get support and supervision 24 hours a day in safe, secure surroundings.
Care services here range from help with bathing, dressing, medication management, and transfers to more hands-on skilled nursing, hospice care, and home health services (Medicare-certified), and you can expect help with laundry, housekeeping, dry cleaning, and linens, plus personal reminders for meals, medication, and activities. The staff gets special training in aging, safety, behavior, and chronic illnesses, so they're pretty skilled at caring for different needs, and you'll see services offered for people who need non-ambulatory support, too. There are emergency call systems, smoke alarms, sprinklers, and other safety features in place, so people are watched over all the time, but they still encourage folks to stay independent and keep their dignity.
For your day-to-day, you can get haircuts and barber services right on site, use the salon and spa, read in the library, or join a religious service. Guest parking, general maintenance, companionship, and even concierge services are all included, and for those needing extra support, there are also programs for help with chronic conditions and mealtime, or even assistance when it's time to go out. Long-term care and adult day services are options, too, so different needs can be met on the same campus. Ivy Park at Rockville leans toward a fuller, lively calendar and a comfortable, safe setting, and the focus seems to be on offering choice, support, and a place where you can stay as healthy and active as you're able. Payment choices include private pay and all-inclusive rent, with help available for guidance on finances, so most people can find something that fits their plan.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at Rockville offers competitive pricing, with rates starting at a cost of $6,815 per month.
Ivy Park at Rockville offers independent living, assisted living, and memory care.
There are 16 photos of Ivy Park at Rockville on Mirador.
Yes, Ivy Park at Rockville allows residents to age in place and adjust their level of care as needed.
The full address for this community is 4625 Mangels Blvd, Fairfield, CA 94534.
No, Ivy Park at Rockville does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found no deficiencies cited during a pre-licensing change of ownership review; observed multiple safety features and readiness indicators in place.
21 Jul 2026Inspection
21 Jul 2026Inspection
Investigated a self-reported incident; found no deficiencies.
16 Jun 2026Complaint
16 Jun 2026Complaint
Investigated complaint and found deficiencies related to staff training on medical device use and to medication administration practices.
Type BCCR 87468.2(a)(4)Additional Personal Rights of Residents in Facilities
Type ACCR 87465(a)(4)The Licensee shall assist Residents with self-administered medications as needed
12 Jun 2026Inspection
12 Jun 2026Inspection
Found no deficiencies cited during the office visit and related discussions.
20 Apr 2026Complaint
20 Apr 2026Complaint
Investigated the allegation of inadequate supervision and found no preponderance of evidence to support it.
01 Apr 2026Inspection
01 Apr 2026Inspection
Investigated a suspected elder abuse allegation involving a resident's deteriorating mental condition and questions about informed decision-making. The resident was hospitalized and later moved to a higher level of care after discussions with the family.
27 Jan 2026Inspection
27 Jan 2026Inspection
Investigated an allegation that a staff member participated in CashApp financial transactions with a resident, and interviews were conducted.
21 Jan 2026Complaint
21 Jan 2026Complaint
Investigated allegation that residents were not allowed to choose their own pharmacy. Found residents may continue with their current pharmacy, and the community provided the required 90-day notice for pharmacy-related fee changes.
21 Jan 2026Inspection
21 Jan 2026Inspection
Investigated a case in which a staff member engaged in financial transactions with a resident; no deficiencies were cited.
09 Dec 2025Complaint
09 Dec 2025Complaint
Investigated the allegation of financial abuse involving theft from a resident; staff admitted taking funds.
Type B1569.269(a)(10)
09 Dec 2025Complaint
09 Dec 2025Complaint
Investigated an allegation that staff did not provide the resident's responsible party with itemization of additional care fees charged.
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated a complaint alleging plumbing problems. Maintenance responded promptly to toilet concerns, and residents reported no ongoing toilet issues.
07 Oct 2025Complaint
07 Oct 2025Complaint
Investigated allegation that inadequate staffing resulted in resident care needs not being met; evidence did not show staffing contributed to the reported falls and injuries.
29 Aug 2025Complaint
29 Aug 2025Complaint
Investigated the allegation that staff did not allow residents to have visitors; interviews and observations showed residents were allowed visitors.
28 Aug 2025Complaint
28 Aug 2025Complaint
Investigated allegation that staff did not keep the premises free from bed bug infestation. Found insufficient evidence to prove the claim.
25 Jul 2025Inspection
25 Jul 2025Inspection
Found general compliance with safety and care standards. A technical violation was issued for missing staff and resident records after a management company change.
08 May 2025Complaint
08 May 2025Complaint
Investigated an allegation that staff did not post required documents for residents; posters were found in the resident mail room and staff room, and the allegation was unfounded.
07 May 2025Inspection
07 May 2025Inspection
Identified ongoing concerns about bed bugs, communication, and residents' care needs.
15 Apr 2025Complaint
15 Apr 2025Complaint
Investigated the allegation of insufficient staffing to meet residents' needs and found no evidence to support it.
15 Apr 2025Complaint
15 Apr 2025Complaint
Investigated bedbug, call system, and administrator status allegations; bedbug treatments occurred in affected rooms, the call system was observed to function, and a new administrator was scheduled to begin.
04 Mar 2025Inspection
04 Mar 2025Inspection
Identified an immediate risk due to lack of a plan for incidental medical and dental care and for assisting with self-administered medications after two resident medication errors.
Type A87465(a)(4)
11 Feb 2025Complaint
11 Feb 2025Complaint
Investigated reporting requirements... a resident's death was not reported to licensing within seven days. No death report was on file with licensing.
Type B87211
21 Jan 2025Complaint
21 Jan 2025Complaint
Identified that a resident received the wrong dose of Tramadol on several occasions in December 2024. A separate allegation about MAR documentation was unfounded.
Type A87465(a)(4)
17 Dec 2024Complaint
17 Dec 2024Complaint
Found insufficient evidence to prove or disprove allegations that staff did not assist with transportation and care needs in a timely manner, and that they threatened a resident. The review noted accommodations were available and there were exceptional efforts to meet preferences for housekeeping staff.
03 Dec 2024Complaint
03 Dec 2024Complaint
Investigated allegations that resident care needs were not met, staff smoked marijuana on site, and cleaning supplies were accessible to residents, with interviews and observations conducted.
19 Nov 2024Complaint
19 Nov 2024Complaint
Investigated the allegation that staff did not prevent a resident from sustaining multiple falls and did not follow the care plan; findings indicated no evidence supports the violations.
22 Oct 2024Complaint
22 Oct 2024Complaint
Identified bed bugs in multiple rooms following an allegation of bed bugs.
Type A87303
20 Aug 2024Inspection
20 Aug 2024Inspection
Observed three of ten staff did not have health screenings including TB tests on file because records were unavailable after changing screening agencies; no deficiencies were cited.
16 May 2024Complaint
16 May 2024Complaint
Investigated allegations that continence care needs were not met and there was neglect/lack of supervision resulting in a pressure injury, with noted inconsistencies in information and wound care communication.
Type A87468.2(a)(4)
04 Oct 2023Inspection
04 Oct 2023Inspection
Identified that Missed Medication Administration was not reported to the licensing agency. A technical violation was issued for the reporting lapse.
Type B87211
04 Oct 2023Complaint
04 Oct 2023Complaint
Investigated a complaint about medication assistance and found gaps in administering medications, including eye drops, during April 2023.
Type A87465(a)(4)
28 Sept 2023Inspection
28 Sept 2023Inspection
Found no concerns about staff during an unannounced visit. Interviews with staff and residents and review of records occurred.
21 Sept 2023Complaint
21 Sept 2023Complaint
Investigated two complaints about a leaking air conditioning unit and about overcharging for care. Evidence did not support either allegation.
Type B87303(b)(2)
29 Aug 2023Complaint
29 Aug 2023Complaint
Investigated an allegation that staff did not assist a resident as needed regarding ambulation and during medical appointment check-ins. The allegation was unfounded.
08 Aug 2023Inspection
08 Aug 2023Inspection
Identified overall strong safety and care provisions, but an unsecured cart with a hand saw and chemicals and outdated resident records were noted.
15 May 2023Complaint
15 May 2023Complaint
Found cleanliness and maintenance concerns, including a room with a strong odor and laundry on the bathroom floor. Deficiencies related to maintenance and operation were noted.
Type B87303(a)
11 Apr 2023Complaint
11 Apr 2023Complaint
Investigated a complaint alleging a personal rights violation involving a verbal altercation between staff and a resident. The staff member involved was terminated after the incident.
Type A87468.1(a)(1)
14 Feb 2023Complaint
14 Feb 2023Complaint
Identified that a visitor was barred on January 17, 2023, preventing a private visit and infringing residents' personal rights.
Type A87468.1(a)(11)
09 Jan 2023Inspection
09 Jan 2023Inspection
Found no deficiencies during a case management incident visit. Staff and a resident were interviewed, and several documents were requested.
09 Jan 2023Complaint
09 Jan 2023Complaint
Investigated an allegation that a resident's dietary needs were not met; interviews and documents could not confirm or deny the claim due to inconsistent statements.
20 Dec 2022Complaint
20 Dec 2022Complaint
Identified deficiencies in residents' hygiene care and staff training. Other allegations about injuries, medical response, call buttons, medications, theft, leaving residents unattended, and health assessments had insufficient evidence.
Type A87464(f)(1)
Type B87411(c)
09 Dec 2022Inspection
09 Dec 2022Inspection
Observed an unannounced case management-incident review; no deficiencies were observed or cited.
21 Oct 2022Complaint
21 Oct 2022Complaint
Investigated the allegation that staff financially abused a resident; based on interviews and document review, could not prove or disprove the allegation.
12 Sept 2022Inspection
12 Sept 2022Inspection
Observed an unannounced visit focused on COVID-19 visitor protocols, including updating visitor information, front-desk procedures, testing options for unvaccinated visitors, and notifying residents of current protocols. No deficiencies were cited.
29 Aug 2022Complaint
29 Aug 2022Complaint
Investigated an allegation that a staff member provided care to residents without proper background clearance. The staff member had not been fingerprinted or cleared prior to working at the site.
Type A87355(e)
29 Aug 2022Inspection
29 Aug 2022Inspection
Observed that prior citations were discussed and related records reviewed; no new citations were issued during this visit.
02 Aug 2022Complaint
02 Aug 2022Complaint
Investigated allegations that staff delayed medical care, did not dispense medications per orders, and did not respond promptly to residents; there was not a preponderance of evidence to prove the allegations valid or not true.
26 Jul 2022Complaint
26 Jul 2022Complaint
Investigated a complaint that a resident's room was not clean and sanitary. Observed a strong urine odor in a resident's room and noted unsanitary conditions.
Type B87303(a)
26 Jul 2022Inspection
26 Jul 2022Inspection
Found no deficiencies during the one-year visit. The site appeared clean and well-maintained, with current safety systems, proper medication storage, and adequate food supplies.
18 Jul 2022Complaint
18 Jul 2022Complaint
Investigated an incident where a resident bled after a fall and did not receive timely medical care; determined that staff lacked up-to-date first aid/CPR training and that emergency response procedures were not consistently followed.
Type A87465(g)
Type B87411(c)(1)
Type B87411
18 Jul 2022Complaint
18 Jul 2022Complaint
Identified violations included not following COVID-19 protocols, improper food storage and service, and failure to post emergency exit plans.
Type A87555(a)
Type B87212(c)
Type B87468.1(a)(2)
18 Jul 2022Complaint
18 Jul 2022Complaint
Investigated an allegation that a resident's prescribed diet and overall food service were not properly managed.
Type A87555(b)(7)
07 Jul 2022Inspection
07 Jul 2022Inspection
Identified a caregiver exposing themselves to a resident; investigation found no evidence linking any staff, resident, or visitor to that description, two staff members attended to the resident's needs, and camera footage showed nothing unusual; all required notifications were made per regulation.
02 Jun 2022Complaint
02 Jun 2022Complaint
Identified that the dishwasher did not maintain the required 170°F final rinse temperature, with multiple days recording lower temperatures.
Type A87555(b)(31)(A)
12 May 2022Inspection
12 May 2022Inspection
Investigated a self-reported incident and a resident death, and followed up on related dining service matters; no deficiencies were cited.
28 Apr 2022Inspection
28 Apr 2022Inspection
Investigated a resident's fall on 4/16/2022 when the resident tripped over a serving tray in the dining room, which caused a skin tear. The family took the resident to the ER on 4/17/2022 for further evaluation.
Type B87307(d)(6)
06 Apr 2022Complaint
06 Apr 2022Complaint
Investigated complaints alleging inadequate food service and obstructed walkways, among other concerns. Found deficiencies related to food service and to keeping passageways clear.
Type A87555(a)
Type B87307(d)(6)
04 Jan 2022Complaint
04 Jan 2022Complaint
Investigated a complaint regarding staff response to call bells and whether staff assisted residents. Found delays in responding to call bells with times around 20 minutes.
Type B1569.269(a)(6)
17 Nov 2021Complaint
17 Nov 2021Complaint
Investigated allegations that staff did not meet residents' needs, leading to multiple falls and misplacement of personal belongings.
Type A1569.269(a)(6)
Type B87218(a)
17 Nov 2021Inspection
17 Nov 2021Inspection
Identified a resident-reported missing gold wedding band; police were notified and a report filed. Staff assisted in the search and statements were taken, and the resident was interviewed; no deficiencies cited.
07 Oct 2021Inspection
07 Oct 2021Inspection
Observed an unwitnessed fall with injury on 9/20/21. Staff reported the incident to the responsible party, care coordinator, doctor, and licensing; the resident was evaluated in the emergency room and monitored after returning, and no deficiencies cited.
23 Sept 2021Inspection
23 Sept 2021Inspection
Investigated an allegation that a resident was pushed onto the floor by a staff member, leading to an emergency department visit on 8/15.
09 Aug 2021Inspection
09 Aug 2021Inspection
Observed hot water at resident faucets not within the required range and sharps and medications accessible to residents with dementia, creating safety risks.
Type ACCR87303(e)(2)
Type ACCR87705(f)(1)
Type ACCR87705(f)(2)
28 Jun 2021Complaint
28 Jun 2021Complaint
Investigated allegation that a resident's records were not provided promptly to the resident's representative.
Type B1569.269(a)(21)
18 May 2021Complaint
18 May 2021Complaint
Investigated allegations that a resident fell, care needs were not met, and a call button did not work. The investigation found delays in responding to the call button and concerns about safety and the resident's condition around the time of the fall.
Type A87411(d)(5)
Type B87303(i)(1)(A)
18 May 2021Complaint
18 May 2021Complaint
Found the allegation unsubstantiated after interviews and review of information, noting that residents were served trays with assistance as needed due to COVID-19 precautions.
20 Apr 2021Complaint
20 Apr 2021Complaint
Found that the allegation that meals were not provided consistently or warm was not supported by evidence, since tray service was used during Covid precautions and meals were prepared and delivered on time. Found that the allegation of inappropriate conduct by a former administrator and failure to follow dietary needs was not supported by evidence, as there were no dietary restrictions documented and the resident reported no concerns about the food.
17 Mar 2021Complaint
17 Mar 2021Complaint
Investigated the allegation that the medication was not given as ordered; reviews of records and staff interviews indicated the medication was administered as ordered, and there was not enough evidence to prove the allegation either way.
26 Oct 2020Complaint
26 Oct 2020Complaint
Determined the denial of showers during March 2020, when hospice visits did not occur and staff did not provide showers in their absence, to have occurred. Found no evidence to support neglect, failure to record medication administration, or noncompliance with hydration orders.
26 Oct 2020Complaint
26 Oct 2020Complaint
Investigated medication administration timing (0600 and 0800 hours); found insufficient evidence to prove or disprove violations. Investigated 2-hour checks and call button responses; found delays and unresponsiveness were supported by witnesses and records.
15 Jun 2020Complaint
15 Jun 2020Complaint
Reviewed multiple incidents of aggressive behavior towards staff by a resident but could not prove or disprove an allegation of staff pushing the resident.
Unsubstantiated conclusion with no citations issued.
Type A1569.269
Type B87218(a)
29 May 2020Complaint
29 May 2020Complaint
Found allegations of staff handling a resident roughly and failing to feed the resident to be unfounded, meaning they were false or without reasonable basis. Dismissed the complaint after reviewing medical records and witness statements.
10 Mar 2020Complaint
10 Mar 2020Complaint
Reviewed allegations of inadequate linen changes, hygiene assistance, and food quality; determined no substantial evidence found to support claims.
Type B1569.269(a)(6)
13 Feb 2020Complaint
13 Feb 2020Complaint
Confirmed allegations of inadequate hygiene assistance and inadequate bed height for a resident. Walker safety allegation unsubstantiated.
Type A87303(e)(2)
Type A87705(f)(1)
Type A87705(f)(2)
05 Feb 2020Complaint
05 Feb 2020Complaint
Found allegations of unsanitary conditions and neglect of grooming needs to be unsubstantiated, while the allegation regarding the lack of daily activities was unfounded.
Type B1569.269(a)(21)
31 Jan 2020Inspection
31 Jan 2020Inspection
Reviewed records regarding an alleged injury, but found no evidence of unreported incident. Injury to the right hand was documented, but unclear if it occurred while resident was at the facility.
Type A87411(a)
29 Jan 2020Complaint
29 Jan 2020Complaint
Confirmed allegations of neglect in resident's room, including soiled linens, broken items, and unaddressed maintenance issues.
13 Dec 2019Inspection
13 Dec 2019Inspection
Verified individual not present, employed, or residing at the facility. No deficiencies cited during inspection.
25 Oct 2019Inspection
25 Oct 2019Inspection
Identified deficiencies in safety regulations, including temperature control issues, unlocked cleaning supplies, and expired fire safety inspections during the inspection.
23 Oct 2019Complaint
23 Oct 2019Complaint
Confirmed allegations of staff failing to assist resident with access to the facility and not responding to call buttons in a timely manner.
17 Oct 2019Inspection
17 Oct 2019Inspection
Reviewed recent incident reports and discussed with staff. No citations issued.
Type B87464(f)(4)
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